Spa Attendant - Female

Winstar Casino's Hotel is excited to announce our most recent Spa Attendant openings in Thackerville, Oklahoma!

We are a part of the world's LARGEST casino and that comes with advancement opportunities, major benefits, a culture that you will not find anywhere else and the opportunity to work in a high-class environment that advances your skillset and emphasizes your expertise!

Apply today to be considered for the opportunity. We're dying to meet you!

JOB TITLE: Spa Attendant

$1,000 Sign On Bonus & $500 Referral Bonus, Health, Dental, Vision and Life Insurance, 401-K, Monthly Employee Meals, and MORE!

Spa Attendant possesses exceptional guest relations and communication skills. They maintain a working knowledge of all spa services, answer questions about the spa and its amenities and manage the spa schedule throughout the day.

RESPONSIBILITIES:

• The Spa Attendant is responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service.
• They are responsible for keeping the lounge, locker room, fitness center and other guest areas neat, clean, and stocked with all amenities.
• Help therapist turning rooms between guests and with spa laundry when needed.
• Escort guests to their lockers and issue robes and slippers.
• Provide orientation tour, explaining spa amenities offered and answering guests’ questions.
• Maintain a safe, clean, and well-organized spa environment through consistent monitoring of the lockers, lounge, wet facilities, and co-ed area.
• Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets; inform management when stock is low.
• Review guest appointment/schedules as needed.
• Help make sure the wet facilities and locker rooms are tidy and clean.
• Maintain floors in wet facilities.
• Assist guests to their appointments as needed.
• Ensure an adequate supply of all guest supplies and amenities within the assigned area and ensure immaculate presentation of these items.
• Ensure treatment rooms are always stocked with linen and supplies.
• Ensures complete guest satisfaction.
• Appropriately utilize reservation systems, maintenance records, and guest experience database as vehicles of communication to ensure guest satisfaction.
• Handle all guest interactions with the highest level of hospitality and professionalism; accommodate special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with Spa services.
• Always maintain a clean work area.
• Interact with guests and giving them a positive impression of the spa.
• Contribute to the security of the spa facility by monitoring the access of guests and escorting them to treatment areas.
• Maintain the cleanliness and presentation of all spa areas.
• Dispose of trash; bring dirty linens to the proper area for laundering; and stock towels, linens, supplies and amenities in area as needed.
• Maintain orderliness, cleanliness, and presentation of all spa areas.
• Attend all meetings and training required of your department or the company in general.
• Work harmoniously and professionally with co-workers and managers.
• Ensure compliance of daily opening/closing checklists by walking and ensuring assigned areas are well maintained, stocked, and cleaned to ensure high quality presentation and repair of all equipment.
• Practices the WinStar World Casino and Resort and Winston Hospitality culture.
• Conduct self in a professional manner always and work the hours required.
• Following all spa standard operating procedures (SOP).
• Other duties as assigned. This position may perform additional duties as assigned based on business needs that may be outside the scope of these normal duties.

TECHNICAL EXPERIENCE:

Skills and Specifications

• Punctuality, professionalism and be a self-starter
• Professional communication skills, both written and verbal
• Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals.
• Must be well groomed in uniform.
• Must have schedule availability to include evenings, weekends, and holidays
• Must understand and maintain confidentiality in all circumstances.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations.
• Ability to stand for long periods of time.
• Must be able to lift and carry upwards to 25 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Manual dexterity and coordination to operate office equipment, including

10 key adding machines, computers, fax machines, and photo copiers.

• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues
• Work in cold & hot temperatures
• Possibly be exposed to secondhand smok