Bell Attendant

Job Description

JOB SUMMARY:The Ballantyne, A Luxury Collection Hotel, Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. The Bell Attendant will assist guests by providing transportation, carrying baggage and disseminating information to achieve guest satisfaction, quality service and compliance with company, franchise and Forbes standards.

***this position receives hourly wage, plus tips***

JOB DUTIES:

• Assists incoming and outgoing guests carrying baggage to and from their rooms; explains features of room to guest ensuring that all equipment is functioning properly; gives location of ice and vending machines; reviews safety procedures.
• Explains and promotes hotel facilities, outlets and services to guests as opportunities present themselves to increase guest satisfaction and maximize hotel revenues.
• Responds to guest needs including delivery of guest mail/ messages, Forget Something items and any other requests received from guests or Guest Services staff.
• Provides guest with local directions in a courteous and accurate manner.
• Ensures baggage is secured and tagged at guest request to store baggage.
• May accept dry cleaning from guest and secure for pick up by dry cleaning company; delivers clean laundry to guest room in a timely manner.
• Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken.  Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.
• Note: May be assigned other duties by supervisor or management

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent
• Valid Driver’s License required
• Alcohol Awareness Certification

SKILLS & ABILITIES:

• Excellent organizational and time management skills
• Excellent verbal and written communication skills
• Customer Service skills
• Good Driving Record
• Knowledge of the city including local restaurants and attractions
• Able to work overtime as needed, including nights and weekends

PHYSICAL REQUIREMENTS:

• Ability to talk, hear, see, stand, walk, bend, kneel, stoop, crouch, crawl, climb, reach and perform repetitive motions.
• Work is performed both inside and outside where there is exposure to fumes, airborne particles, moving mechanical parts, noise.
• Able to work in a fast paced, stressful environment.
• Ability to push, pull, lift, carry or otherwise move up to 50 lbs.

Benefits:

• 401k after 90 days, fully vested, company match to 3%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Marriott Hotel Discounts Worldwide
• Northwood Hospitality Discounts 
• Discounts at our Gallery Restaurant and Spa
• Referral Bonus program
• Generous PTO policy