Reservations Supervisor
Hilton Garden Inn Riyadh Olaya
PO Box 15553
Riyadh,
Ar Riyad
11454
Saudi Arabia
Description
A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.
What will I be doing?
As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Assist in the day-to-day operations of the Reservations Department
- Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
- Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
- Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
- Produce quotations and written confirmation to all clients
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction
- Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
- Assist in the recruiting, managing, training and developing of the Reservation team
Requirements
What are we looking for?A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Good organisational and administration skills
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
- High level of IT skills
- Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems
- Previous experience in the Reservations/Sales function within the hotel/leisure sector
- Relevant degree or other qualification in a business discipline
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hilton Garden Inn Riyadh Olaya
- Situated in the heart of the Olaya business district
- Complimentary high-speed internet access
- Complimentary valet parking
- Just 30 minutes from Riyadh International Airport
Relax or Work in Olaya with Hilton Garden Inn
Stay at the contemporary Hilton Garden Inn Riyadh hotel, situated on the Olaya main street in the heart of the business district. Business guests can take advantage of the hotel’s superb location 30 minutes from Riyadh International Airport. Enjoy easy access to major corporations within walking distance or a short taxi ride from the hotel. Explore the variety of malls and restaurants of the Olaya district, an area famous for Riyadh’s best shopping opportunities. Close proximity to Riyadh’s historic area with its shouks and museums makes this hotel an ideal location for a weekend getaway.
Hold an elegant reception in our spacious pre-function area or plan a business meeting in one of five flexible function rooms, ensuring your event is a success with the assistance of our complimentary 24-hour Business Center.
Energize with a workout in the complimentary 24-hour fitness center with Precor® equipment, unwind at the outdoor pool and recreation area or relax in Meydan Lounge with a specialty coffee. In the evening, savor a delicious à la carte or buffet meal in the relaxed Oasis Grill. Enjoy a snack from the convenient 24-hour Pavilion Pantry® and relax in a comfortable guest room or Suite, featuring an in-room refrigerator, complimentary internet access and signature Garden Sleep System® bed.
Great Rooms
Feel at home in a spacious, modern Guest Room, Guest Room Plus or Suite with amenities designed for comfort and convenience. Watch a movie on the 32-inch LCD TV, stay connected with complimentary wired and wireless internet access and refresh in the elegant bathroom. Enjoy a restful night's sleep on a luxurious Garden Sleep System® bed and stay productive on the large work desk with ergonomic chair. An in-room hospitality center is available featuring a refrigerator and tea and coffee making facilities. Treats, snacks and meals can be purchased from the Pavilion Pantry® open 24-hours located in the lobby.
Great Hotel Features
Enjoy a host of amenities for a successful trip to Olaya with a 24-hour Business Center with complimentary WiFi with secure remote printing through PrinterOn® and flexible meeting spaces for events, board meetings and corporate gatherings. Enjoy a morning workout in the fully equipped fitness center or relax with a coffee at the Meydan Lounge. Make use of our convenient self-service laundry facilities or treat yourself to a delicious evening meal in a relaxed atmosphere at the Oasis Grill.
Local Attractions
- Kingdom Tower and Shopping mall
- National Museum
- Old Dir'aiyah
- Musmak Fortress
- Riyadh Zoo
Amenities and Services
Every step to success needs a good support structure. This Hilton Garden Inn features complimentary WI-Fi and a 24-hour Business Center, complimentary fitness center and a full-service restaurant on the property providing everything you need to make your stay successful.
For Your Business Convenience
- Audio/Visual Equipment Rental
- Business Center
- Complimentary Printing Service
- Express Mail
- Fax
- Photo Copying Service
- Printer
For Your Family’s Comfort and Convenience
- Cribs
- High chairs
For Your Comfort and Convenience
- Baggage Storage
- Car Rental Desk
- Coin Laundry
- Elevators
- Foreign Currency Exchange
- Laundry/Valet Service
- Local Area Transportation
- Luggage Hold
- Multi-Lingual Staff
- On-Site Convenience Store
- Room Service
- Safety Deposit Box
For Your Fitness and Recreation Convenience
Work out in the complimentary 140 sqm Fitness room located on the first floor fully equipped with Hilton by Precor®.
- Fitness Room
- Pool
For Your Accessibility Needs
The Following Features Are Available:
- Accessible
- Accessible elevators
- Accessible meeting rooms
- Accessible parking
- Alarms - Audible
- Bathroom doors at least 32 inches wide
- Bedroom doors at least 32 inches wide (812mm)
- Digital alarm clock available with sound and strobe light
- Emergency pull cords bedside bed available
- Emergency pull cords in bathroom available
- Handicap Accessible by request
- Level or ramp entrance into the building
- Lower or Adjustable Closet Rod
- Lowered buttons in elevators
- Lowered peep hole in door
- Lowered shelf storage
- Public Areas/Facilities accessible for physically challenged
- Roll-in Shower
- Rooms accessible to wheelchairs (no steps)
- Serv support animals welcome
- Visual alarm for hearing impaired
- Wheelchair ramp for lobby/reception access
