Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep.

Position Scope

Provide excellent guest service according to the Hay Adams Standard. Prepare and deliver Room Service orders and amenities to guest rooms, execute designated side-work. Maintain a high standard of sanitation and cleanliness.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Must have good working knowledge of the English language - ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence and effectively present information in one-on-one and small group situations to guest and other employees of the organization.

Mathematical Skills

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurements, volume and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Ability

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

The Hay Adams Handbook, the Department Standard Operating Manual and our policies and procedures are part of this Job Description.
Respect guests privacy and property following all hotel guest service procedures and quality standards including; observe do not disturb signs, double locked doors, never touch guest property, never allow entrance to any person to a guest room (refer to Front Desk).
Accurately takes orders directly or via phone, when necessary, from patrons requesting “private dining” by following the established standards. Follow prescribed phone courtesy standards and actively sell food and beverage.
Offer information on all menu items, beverage items. Make knowledgeable, informed and articulate recommendations and suggestions regarding all menu items. Provide guest with approximate time frame for preparation/delivery and answer and other general guest questions.
Receive food and beverage orders from the order taker and process. Set-up Room Service tables according to established standards for food and beverage ordered.
Deliver plated food and beverage to guest room making sure all condiments and garnishes are correct.
Deliver guest order within specific time period following correct service procedures and Room Service Quality Standards. Return signed guest check or cash to order taker.
Carve meats, bone fish and fowl, prepare dishes and dessert at patron’s table. Ladle soup, toss salads, brew coffee and perform other services as determined by establishment.
Clean and restock service items according to establishment par levels. Complete all assigned daily side work including any special responsibilities assigned to shift.
Pick up room service trays and trolleys from guest’s rooms and/or do “walk through’s” to remove dirty dishes and room service trolleys from “guest floors”, hallways and or pantries.
Clean, clear, set and reset room service trolleys according to established standards. Prepare all mise-en-place required for Room Service.
Collect breakfast pre-orders from the kitchen and Room Service station. Total bill and accept payment.
Clean all spills and breakage immediately. Maintain work area in a professional manner. Report any damage or worn items in room service department to manager.
This position requires excellent guest service skills and an understanding that customer care has the highest priority.
Perform any other reasonable duties as required and directed.

The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Posted August 27, 2024

Butler (Overnight)

The Hay-Adams

The Hay-Adams

A Luxury Downtown Washington, D.C. Hotel

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