Front Desk Supervisor
The Plaza Hotel Pioneer Park
106 W. Mills Avenue
El Paso,
TX
79901
Opportunity: Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
Your Growth Path
Assistant Front Office Manager – Front Office Manager – Assistant General Manager
Your Focus
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
- Perform bookkeeping activities such as balancing accounts and conducting audits.
- Make and confirm reservations.
- Promote Hersha Hospitality and brand-specific marketing programs.
- Greet guests immediately upon arrival; register and assign guests to hotel rooms.
- Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Compute bills, collect payments, handle cash, and make change for guests.
- Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- Associate’s or Bachelor’s degree preferred.
- 1 to 3 years of related experience.
Work Environment and Context
- Work schedule varies and may include working on all shifts, holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
The Plaza Hotel Pioneer Park
The Legendary Heart of El Paso
Welcome to The Plaza Hotel Pioneer Park — a landmark property that has been reborn as El Paso’s most luxurious boutique hotel. Since its debut in the 1930s, The Plaza has commanded a striking position along the city’s skyline, welcoming A-listers such as Conrad Hilton, Elizabeth Taylor and other Hollywood’s elite and dignitaries. Now, the iconic 130-room hotel is reasserting itself as the starlet of the city and inviting both travelers and locals to step inside and make new, everlasting memories. Whatever draws you here to Texas, you’ll discover a singular stay at The Plaza, which embodies both its glamorous past as well as its modern revival.
An El Paso Icon Since 1930
Once the favorite retreat of Hollywood’s elite, The Plaza Hotel Pioneer Park is a monumental fixture in West Texas, returning from a multi-year restoration to mark the true reinvigoration of El Paso. Once the tallest building in El Paso, the 19-story property was one of hotelier Conrad Hilton’s first high-rise hotels, solidifying its position as one of the city’s most celebrated features in the oldest section of downtown.
Revive
Modern Luxury With Art Deco Inspirations
When you stay with us at The Plaza, you’ll feel transported. All of our 130 rooms and suites take cues from the Pueblo Revival Art Deco architectural style and the dramatic scenery of surrounding West Texas, including its limitless skies and the rugged peaks of the Franklin Mountains. Discover luxe details — channel-tufted headboards, Matouk linens, Caffe Bruno marble — at every turn, and an expansive art collection that rivals top galleries and museums. Every time you come back to The Plaza, you’ll feel like a modern-day Elizabeth Taylor as you retreat to your thoughtfully furnished guest room.
Savor
Reinventing the Culinary Narrative In El Paso
Meet locals and other guests when you dine at Ámbar Restaurante. El Paso's top wood-fired Mexican restaurant reimagines centuries-old ingredients. Home to the largest agave spirit collection in North America, sample the rarest tequilas and mezcals around its polished wood bar.
Unite
Legendary Love Stories Begin Here
Your day is more than a wedding; it’s a day forever locked in history. The Plaza Hotel Pioneer Park has been the most sought-after wedding venue in El Paso since we first opened our doors in the 1930s. Today, we offer couples the mastery of our award-winning culinary team and a collection of elegant, customizable spaces from our rooftop terraces for micro weddings to our historically restored ballroom for receptions.
