Union Host / Hostess

Hourly Rate: $22.91

At Hyatt Vacation Club, the Hostess is responsible for enthusiastically greeting and assisting guests as they enter the restaurant outlets within the resort. These individuals can influence the overall restaurant experience for the guest through their interactions and are responsible for creating a welcoming first impression.

Responsibilities

• Using the OpenTable web-app; Plan, forecast, and track guest reservations for current and upcoming shifts.
• Provide guests with table accommodations, offer menu recommendations, and ensure that any guests special needs are met and communicated.
• Answer phones and respond to guests’ communications. Address guest issues with Management and report problem reservations or peak times.
• Maintain guest menus, candles, and stock special needs items
• Provide an excellent and consistent level of service to customers
• Assist service staff whenever necessary

Requirements

• High school diploma or equivalent
• Relevant degree or diploma in Hospitality or Tourism management preferred
• Minimum (two) 2 year’s work experience in hotel or restaurant operations
• Excellent customer service, communications and interpersonal skills are a must
• Bi-lingual is a plus

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.