Assistant Director of Housekeeping

Assistant Director of Housekeeping

Reports to: Director of Facilities

Supervises: House Person (Custodian); Housekeeper (in clubs with guestrooms); Laundry Associate

Classification: Exempt

Education and/or Experience

High School diploma or GED required.

• Club, resort or other hospitality industry housekeeping experience.

Job Knowledge, Core Competencies and Expectations

• Knowledge of cleaning supplies, equipment and techniques required.
• Ability to train and supervise workers and to communicate effectively.
• The ability to read and understand a catering event order required. Computer knowledge.
• Able to administer all housekeeping services for the clubhouse, guest rooms and public and staff areas.
• Knowledge of and ability to perform required role during emergency situations.

Job Summary (Essential Functions)

Ensure the highest standards of sanitation, safety, comfort and aesthetics. Direct all housekeeping and laundry department projects and programs. Supervise all housekeeping employees, hire and discharge, plan and schedule work assignments, inform new employees about club regulations and inspect housekeeping personnel work assignments. Ensures that adequate supplies are on hand and requisitions supplies; alert Maintenance Department about items or areas requiring repair or replacement.

Job Tasks/Duties 

Supervises all housekeeping and laundry employees; hires new employees as needed, discharges employees when necessary and writes warning notices when policies have been violated; evaluates employees for promotions or transfers as openings arise.

Plans the work of the Housekeeping and Laundry Department and distributes assignments; accordingly, assigns regular and special duties to house persons (custodians), inspectors and linen room attendants; schedules employees and assigns days off according to occupancy forecasts; maintains a time-log record book of all employees within the department.

Informs new employees about regulations; trains and assigns new employees to work with experienced employees; occasionally checks the work of new employees and reviews the reports made by inspectors.

Inspects the housekeeping staff periodically to check quantity and quality of work.

Approves all supply requisitions such as spreads and bathroom rugs

Develops effective strategies to communicate with other departments.

Develops departmental budget and, after approval, monitors and takes corrective action as necessary to ensure that financial goals are attained.

Makes recommendations regarding necessary capital expenditures and special maintenance and repair improvements.

Develops and implements linen, supply and other inventory management programs to control expenses.

Plans “deep cleaning” activities and schedules for Club’s public and guestroom areas.

Participates in ongoing evaluation programs to ensure that all Club areas meet cleanliness, safety and other standards.

Serves as an ad hoc member of appropriate Club Committees.

Plans professional development and training activities for subordinates.

Works with other department heads for set-up of furniture and other necessary items for special events.

Maintains and manages the uniform program for all Club employees as needed.

Conducts regular inspections of all club facilities to note needs for special cleaning.

Maintains MSDS forms and conducts chemical safety training programs for department personnel.

Supervises compliance with outsourced cleaning contractors.

Interacts with Purchasing Department personnel for procurement of uniforms, rags and Members’ linen supplies.

Attends department head and other staff meetings.

Completes other appropriate tasks assigned by supervisor manager.

Creates and develops Houseman program  

Physical Demands and Work Environment

Exposure to loud noise levels and chemicals.

Frequent lifting, bending, climbing, stooping and pulling.

Continuous standing and walking.

Compensation

• The Club offers a Comprehensive Benefits Package, commensurate with qualifications and experience.