House Person, Hotel Housekeeping
Under the direction of the Supervisor Housekeeping, the House Person is responsible for maintaining 5-Star, 5-Diamond rating experience for the overall cleanliness of all public areas in guest view on the guest floors and heart of house areas. Responsible for delivering guest request items in a professional and timely manner according to our Forbes standards. The House Person also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.
Essential Duties & Responsibilities
1. Responsible for cleaning and maintaining all public areas in guest view including corridors, elevators landings, elevators, stairwells, including areas in heart of house such as service elevators, linen closets and storage rooms. Also responsible for restocking the housekeeping carts with linen, supplies and amenities, in addition to deep cleaning of guestrooms, carpet shampoo, water extraction and high dusting as assigned by the supervisor.
2. Deliver guest request items within ten minutes in a courteous and professional manner, in accordance to our Forbes standards. Possesses the ability to carry an assigned radio and wear an earpiece discretely to communicate with team members.
3. Ensures proper usage of chemicals and cleaning supplies by following OSHA rules and completing training for chemical usage, ensuring proper labeling of hazardous supplies in accordance with federal, state, local, and enterprise regulations. Ensures all equipment is maintained and used accordingly, while following health and safety guidelines and policies and procedures.
4. Proactively motivates employees to collaborate, learn, perform, and develop their skills. Works with a diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and coaching throughout the employment lifecycle.
5. Reports all maintenance issues pertaining to guest floors to the Office Coordinator and report all guest requests to the Supervisor or the Office Coordinator as needed.
6. Performs other duties as assigned to support the efficient operation of the department.
Education/Experience/Qualifications
- High School Diploma or GED is preferred.
- Minimum of two (2) years of Housekeeping experience within an upscale hotel is preferred.
- Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
- Must have schedule flexibility including evenings, overnights, weekend, holiday shifts and overtime if needed.
- Good verbal and written communication skills required.
- Knowledge of housekeeping service techniques and productivity expectations.
- Ability to identify and prioritize issues.
- Ability to assist the guests with any request and communicate any issues with the office coordinator or supervisor.
- Must be personable and professional, capable of using caution and discretion in communication.
Certificates/Licenses/Registrations
- At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
- A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.
San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Yaamava’ Resort & Casino at San Manuel
Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.
Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.
The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.
Our hotel features a 17-story tower with 432 guest rooms & suites. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.
At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.
Click here to see why you’ll want to work on our Team
Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more.
