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Supervisor - Surveillance

Bally’s Chicago

777 W Chicago Ave.
Chicago, IL 60654

Casino Resort
Managed By Bally’s Corporation
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Full-Time

Description

Why Bally’s

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role

As a Surveillance Supervisor, you will support the overall integrity of gaming and the protection of all guests, employees, and Company assets. In addition, you will represent the Department in the absence of the Director of Surveillance and Surveillance Shift Manager.

Responsibilities
  • Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
  • Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
  • Responsible for the surveillance operations on the casino in the absence of the Director of Surveillance and Surveillance Shift Manager
  • Responsible for assisting in training Surveillance Operators in monitoring casino table games operating procedures, electronic gaming device procedures, casino cage procedures, and administrative procedures
  • Train Surveillance Operators on Illinois Gaming Board Adopted Rules and Bally’s Chicago Operating Co., LLC System of Internal Controls
  • Adhere to and enforce all rules and regulations of the department, Company policies, and the Illinois Gaming Board Adopted Rules
  • Safeguard company assets of the entire facility
  • Review all Surveillance Incident Reports
  • Perform duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of Bally’s Chicago Operating Co., LLC System of Internal Controls
  • Report any irregularities, unusual, and suspicious activity to the Director of Surveillance, Surveillance Shift Manager, and Illinois Gaming Board Docksite Supervisor/Agent
  • Perform other duties as assigned
    Qualifications
  • Must be 21 years of age or older
  • Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
  • Must be a high school graduate or equivalent
  • Must have above-average math skills
  • Must have strong organizational and decision-making abilities
  • Must have excellent customer and employee relations skills
  • Must have excellent written and verbal communication skills
  • Must be able to work flexible shifts, including weeknights, weekends, and holiday
    What’s In It For You
  • Competitive Salary with annual performance reviews
  • Comprehensive health coverage plan that includes medical, dental, and vision
  • 401(K)/ Company Match
  • Access Perks and Childcare discounts
  • Target Salary Range: $57,000 - $62,000 per year
    Physical Demands & Work Environment
  • Frequently required to stand, walk, and sit for prolonged periods of time
  • Frequently required to define color
  • Occasionally required to work at heights above 10 feet high
  • Frequently required to lift items up to 25 pounds
  • Frequently required to reach overhead
  • Occasionally required to work in confined, small areas for long periods of time
  • You may be exposed to bright lights, loud noise, and stressful situations in this position.
    • Posted December 7, 2024

    Bally’s Chicago

    Bally's Chicago will be located in the city's River West neighborhood on the bank of the North Branch of the Chicago River, near the intersection of Chicago Avenue and Halsted Street.

    The first phase of the new casino hotel resort is slated to cost $1 billion. It will include 2,700 slot machines, 95 table games, a suite-only hotel, with 100 suites. There will also be an outdoor music venue with space for 1,000 people.

    The subsequent expansion of Bally's Chicago is projected to provide a total of 4,000 gaming seats with a new 400 room hotel, a 3000 seat indoor venue, and a 20,000 sq. ft. exhibition space.

    This link on our Bally's Corporate site provides more information about the specific components of our facility:
    https://www.ballys.com/about/casinos-resorts/default.aspx

    This link provides the details of our commitment to develop a world-class entertainment destination resort, befitting Chicago’s status as a world-class city: New Casino Resort in Chicago | Bally's Corporation (ballys.com)

    The permanent location will include a 3,000 seat theater, an extension of the Chicago Riverwalk, pedestrian bridge, six restaurants, a food hall, and room for 3,400 slots and 173 game tables.

    The corporation has a plan to retrofit the former warehouse at the current Tribune plant in order to serve as a temporary casino while the casino is being built. Bally's Temporary Casino will be located at 600 N. Wabash Ave, Chicago, IL 60611.

    The temporary facility located at 600 N. Wabash Ave, Chicago, IL, will initially provide 33,000 square feet of gaming space accommodating 1000 gaming patrons. There will be two bars & cocktail lounges, a food service bar and a Grab N Go Kiosk.

    Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

    With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, Bally's will own and/or manage 15 casinos across 10 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".

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