Poker Supervisor

Description

Job Overview

The primary responsibility of the Poker Room Supervisor is to supervise poker games ensuring unmatched guest service, proper game pace, proper rake and compliance with all gaming and Wind Creek regulations and procedures. All duties are to be performed in accordance with departmental and Wind Creek policies, practices, and procedures.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Oversees games, always looking for irregularities or deviations from procedure.
• Supervises team members, ensuring that they are enforcing and adhering to Wind Creek and regulatory policies and being alert to their job duties.
• Ensures team members adhere to gaming regulations and any violations are reported to the Poker Room Manager immediately.
• Verifies schedules of poker team members ensuring that they meet business needs and advise the manager of possible need for change.
• Coaches team members in accordance with company policy, documenting all actions taken.
• Serves as a substitute for other poker positions when needed.
• Transports cash to the poker room cage or the poker cashier window at the main cage for sealers or patrons of the Poker Room to be exchanged for value chips.
• Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
• Possesses a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
• Manages staff and organize department functions in accordance with company guidelines.
• Delegates tasks and department assignments or projects, meeting deadlines related to those assignments.
• Directs team members in completion of a task or assignment. Renders advice, and provides expertise or judgment based on information gathered, studied, analyzed or reviewed.
• Arranges timeline to complete tasks and department assignments or projects, and meets the deadlines related to those assignments.
• Works on actual project or service to help achieve the objectives of the department.
• Evaluates information to render an opinion or take action based on that information that will impact the department or function.
• Focuses on achieving the goals or objectives of the department using available resources (staff and budgetary).
• Evaluates the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
• Develops staff skills to enhance department effectiveness and manages resources to eliminate excess cost or unnecessary expenditures.
• Interview and make recommendation of candidates for new hire.
• Determine if and/or when policy or procedural infractions by team members occur and recommend the appropriate level of progressive discipline for approval by the Poker Manager or Director of Table Games.
• Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews.
• Maintains an open-door policy and addresses all team member issues and/or concerns in a timely manner.
• Other duties and responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment – required
• Associate’s Degree in Related field– required
  • OR Two (2) years’ Supervisory experience– required
  • OR One (1) year experience as a Dual-Rate Supervisor in a PCI Gaming Department– required
  • OR Two (2) years’ experience in the hiring position’s Department– required
• Two (2) years of experience as a Poker Dealer or Supervisor at another major casino property or its equivalent – required
• Eighteen (18) months of dual-rate supervisory experience – required
• Must possess complete knowledge of common rules and procedures of all Poker games.
• Must be able to perform basic math skills and have general computer knowledge.
• Must have ability to make fair and equitable judgment calls.
• Must have ability to work toward a common goal as a member of a unified team.
• Must have excellent communication skills and be able to handle problem situations in a professional and courteous manner.
• Must be able to stand and move throughout the assigned area for extended periods of time and maintain mobility to move throughout the Poker Room.
• Must have the ability to reach or lean across the table to retrieve player identification or other documentation, maintain manual dexterity to input and extract player information into the casino computer systems, maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and deal effectively with guests, management, and employees in all situations.
• Must be able to see with correctable 20/20 vision in order to protect the integrity of the game.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.