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Housekeeping Clerk 客房文员 - 上海虹桥祥源希尔顿酒店

Hilton Shanghai Hongqiao

No. 1116 Hong Song East Road
Shanghai, 201103
China

612 Room Hotel
Managed By Hilton
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Full-Time

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.   

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Housekeeping Clerk is responsible for the day to day administrations, cooperating with the Housekeeping team and other departments in terms of guest service. 

What will I be doing? 

As the Housekeeping Clerk, you will be responsible for performing the following tasks to the highest standards: 

  • Log all calls and distribute tasks to relevant team members / departments. 
  • Assist the Assistant Executive Housekeeper with Housekeeping’s store management. 
  • Submit the purchase order to maintain housekeeping supplies at par levels. 
  • Assist Room Attendants and Floor Supervisors with guest requests, problems and room availability, etc. 
  • Attend briefings for Room Attendants and Turndown Attendants, ensuring that all relevant information is delivered to them. 
  • Ensure the safety of keys and work phone during operation.   
  • Sign in at the start of a shift and sign out at the end of the shift. 
  • Manage all lost and found items, records, storage and issue management, following standard procedures. 
  • Handle the department’s records for monthly attendance, right attendance, annual leave, sick leave, no-pay leave, etc. 
  • File all Housekeeping documents properly. 
  • Assist the Assistant Executive Housekeeper with monthly tracking records where required. 
  • Adhere to the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures. 
  • Perform any duties assigned by the Management team deemed necessary. 
  • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

    Requirements

    What are we looking for? 

    A Housekeeping Clerk serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

  • University / Pre-university education. 
  • At least 1 year of administrative work experience. 
  • Good written and verbal skills. 
  • Fluent in English to meet business needs, advantageous. 
  • Good knowledge of Housekeeping office’s daily operation. 
  • Proficient in Microsoft Office, housekeeping Opera and OnQ systems. 
  • Actively listen to others and build on good ideas. 

    What will it be like to work for Hilton? 

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

    • Posted December 13, 2024

    Hilton Shanghai Hongqiao

    Near Pearl City in Hongqiao District

    Find us in the heart of the Hongqiao district, with easy access to Hongqiao Airport, the Hongqiao High Speed Train Station, and the National Exhibition and Convention Center. We offer 612 guest rooms, on-site dining at HuJiang 88, with five cuisines from Chinese to Western, and an Executive Lounge connected to our outdoor garden space.

    Stop by Yue Xuan for Cantonese cuisine, and Essence for all-day Pan Asian and Mediterranean flavors. Visit our Executive Lounge for an exquisite experience. Vine Sports Bar serves small plates, Pulse plates up afternoon tea, and Delicatessen offers homemade items. Room service is also available.

    Our flexible venues comprise a divisible conference space, soundproof boardroom, and pillar-free ballroom with an attached reception area. Each room features A/V equipment and WiFi, and our planning teams can arrange catering and room configuration.

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