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Retail Sales Representative

Desert Diamond Casino West Valley

9431 W. Northern Ave
Glendale, AZ 85305

Hotel Casino
Managed By Desert Diamond Casinos
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Full-Time

Position Summary

Under direct supervision of the Retail Supervisor, provides guest service and cultivates guest goodwill to ensure repeat business.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  • Utilizes good guest service and communications skills while interacting with guests.
  • Builds long-term repeat relationships with guests through personal integrity, sales, and product suggestion.
  • Assists in loss prevention through awareness, attention to detail, and integrity.
  • Assists with monthly inventory.
  • Responsible for daily records and the proper handling of cash receipts in the retail store.
  • Responsible for operating cash register, credit card machine and POS system.
  • Responsible for the overall appearance of the Retail shops.
  • Responsible for balancing of cash register receipts at the end of shift.
  • Demonstrates knowledge of items for sale and pricing and discounts.
  • Assists guests in an efficient and timely manner, ensuring every interaction is positive and professional.
  • Applies knowledge of departmental policies and procedures.
  • Receives product, restocks product practicing product-rotating procedures.
  • Contributes to a team effort and accomplishes related results as required.
  • Performs other duties as required.

    • Minimum Qualifications

    Education And Experience

    High school diploma or GED preferred, plus 2 year guest service experience; retail experience preferred. Must be 18 years of age or older. No felony, theft or stealing convictions.  Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  • Knowledge of modern office practices, procedures, and equipment.
  • Knowledge of basic retail operations and sales.
  • Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
  • Knowledge of Title 4 (Arizona liquor law) regarding alcohol service and assertive in the enforcement of said alcohol law.
  • Extensive Knowledge and practice of all Title 31 requirements.
  • Ability to obtain TIPS certification.
  • Ability to communicate, read, and write clearly in basic English.
  • Ability to demonstrate outstanding guest service at all times.
  • Ability to apply basic mathematical skills.
  • Ability to work all hours, weekends and holidays.
  • Ability to interpret a variety of instructions furnished in written and oral form.
  • Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

    Physical Demands

    While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must lift and/or move up to 30 pounds.

    Work Environment

    Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evenings, holidays and/or weekend work may be required. Extended hours and irregular shifts are required.

    • Posted July 11, 2024

    Desert Diamond Casino West Valley

    Desert Diamond Casino West Valley is in the center of the excitement, with nearby shopping, dining, and nightlife. We are the official casino partner of Westgate Entertainment District.

    Our casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21 and a Sportsbook.

    Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    We have the best guest service in town and our team members add the fun! We offer a friendly, fun work environment and our benefits package is unparalleled.  Flexible schedules, paid time off, tuition assistance and insurance options, are just a few of the benefits you'll receive.

    If you are looking for an exciting, fast-paced career with plenty of growth opportunity - Desert Diamond Casinos and Entertainment is the place for you!

    Owned and operated by the Tohono O'odham nation, we are one of the premier entertainment and gaming destinations in Southern Arizona - Sahuarita, Tucson, and Why, known for our beautiful properties offering quality entertainment, great food, exciting games, and outstanding guest service.

    We are considered to be one of the largest and most respected employers in the area, offering competitive salaries, great benefit packages, and career advancement opportunities. 

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