Assistant General Manager

Northern Sacramento Hyatt has an excellent opportunity for a promotion! We are looking for a high-energy, hands-on, current Front Desk Manager (or equivalent)* that is excited to take on higher duties and help oversee a new dual property hotel, Hyatt Place/Hyatt House Sacramento International Airport. You will use your excellent relationship-building skills, be an active member of the local community and drive exceptional results! 

*If you are a current Assistant General Manager, look at our job postings for the General Manager's position!

As a leader, the Assistant General Manager is one of the most important roles for the hotel. You are there to inspire and educate, build relationships with top talent, and motivate the teams and individuals to have a collaborative and healthy working environment. Daily occurrences include collaboration with teams and department heads, as well as meeting and greeting the guests as they venture throughout the hotel.

Qualifications: 

• 1-3 years or more of FD Manager/Assistant Manager experience, preferably with Hyatt. 

• Hospitality/Tourism degree preferred.

• History of opening hotels/previous hotel pre-opening experience preferred.

• Familiar with Hyatt sales operating systems preferred.

• Comply with Hyatt standards and regulations to encourage safe and efficient hotel operations.

• History of Hospitality Score.

• Demonstrate the ability to interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

• Relevant Sales/Event services experience preferred.

• Flexible to work some nights and weekends when necessary based on business and staffing needs.

• Results-driven, energetic, and focused.

• Innovative thinker that will challenge business processes and concepts in order to drive results. 

• Service-oriented style with professional presentation skills.

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high-volume concepts, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line.

• Clear, concise written and verbal communication skills in English.

• Must be proficient with Microsoft Word and Excel.

• Comfortable with sales and revenge programs/systems, as well as other third-party hotel programs and various computer systems.

• Excellent organizational and time management skills.

• Be incredibly friendly, and customer-centric. Love to smile and radiate a positive and accommodating attitude while interacting with customers.

Responsibilities:

As Assistant General Manager, you will fill a key leadership role with an industry-recognized leader in hospitality management services. You will skillfully oversee the hotel's overall operation to achieve planned goals for operational integrity as measured by revenue and in-house operations while maintaining company standards for quality assurance, asset protection, associate satisfaction, and exceeding guest expectations. They will thrive in an environment of autonomy where they will help run the hotel as if it is their own business.

• Comply with Hyatt standards and regulations to encourage safe and efficient hotel operations.

• Have knowledge of and assist in all emergency procedures as required.

• Protect the hotel and its assets by enforcing and maintaining a preventative maintenance program.

• Adheres to all franchise and company procedures and regulations and standard operating procedures.

• Provides a professional image at all times through appearance and dress.

• Adjust work schedule as per needs of hotel occupancy, which may involve covering front desk shifts.

• General knowledge of social events in the surrounding area.

• Manages aspects of revenue, including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures aspects of all departments are profitable and safe and maintain strong working relationships.

• Actively take part in or will lead to operational discussions, meetings, and plans. Knows key account executives and business base. Knows monthly production levels for each salesperson on the staff.

• Monitors the hotel's annual and monthly budget. 

• Monitors the performance of the hotel throughout the year.

• Manage the hotel through a hands-on approach, motivating employees, ensuring employee development and retention, and conducting regular employee meetings.

• Ensure outstanding guest service and adherence to all brand standards.