General Manager

Northern Sacramento has an excellent opportunity for a high-energy, hands-on, current Assistant General Manager/General Manager that is exhilarated to take on higher duties and oversee a new dual property airport hotel, Hyatt Place/Hyatt House Sacramento International Airport. You will use your excellent relationship-building skills, be an active member of the local community and drive exceptional results!

As the leader, the General Manager is one of the most important roles for the hotel. You are there to inspire and educate, build and attract top talent, and motivate the teams to have a collaborative working environment. Not only do you need to work well with your teams and department heads, but you are the face of the hotel — meeting and greeting the guests as they venture throughout the hotel.

Qualifications: 

• 1-3 years or more of experience as an Assistant General Manager, preferably with Hyatt. 

• Hospitality/Tourism degree preferred.

• History of opening hotels/previous hotel pre-opening experience is preferred.

• Familiar with Hyatt sales operating systems preferred.

• Knowledge of most Hyatt standards and regulations.

• History of Hospitality Score.

• Demonstrate the ability to interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

• Relevant Sales/Event services experiences.

• Flexible to work some nights and weekends when necessary based on business and staffing needs.

• Results-driven, energetic, and focused.

• Must be a caring leader that builds trust and engagement by cultivating genuine relationships.

• Provides a professional image at all times through appearance and dress.

• Innovative thinker that will challenge business processes and concepts to drive results. 

• Service-oriented style with professional presentation skills.

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high-volume concepts, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line.

• Clear, concise, written, and verbal communication skills in English.

• Must be proficient with Microsoft Word and Excel.

• Comfortable with sales and revenge programs/systems, as well as other third-party hotel programs and various computer systems.

• Excellent organizational and time management skills.

• Be incredibly friendly, and customer-centric. Love to smile and radiate a positive and accommodating attitude while interacting with customers.

Responsibilities:

As General Manager, you will fill a key leadership role with an industry-recognized leader in hospitality management services. You will skillfully oversee the hotel's overall operation to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for quality assurance, asset protection, associate satisfaction, and exceeding guest expectations. They will thrive in an environment of autonomy where they will run the hotel as if it is their own business. 

• Comply with Hyatt standards and regulations to encourage safe and efficient hotel operations.

• Have knowledge of and assist in all emergency procedures as required.

• General knowledge of social events in the surrounding area.

• Manages all sources of revenue, including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.

• Actively take part in sales discussions, meetings, and plans. Knows key account executives and business base. Knows monthly production levels for each salesperson on the staff.

• Create the hotel's annual budget and monitor the performance of the hotel throughout the year.

• Manages the hotel through a hands-on approach, motivating employees, ensuring employee development and retention, and conducting regular employee meetings.

• Ensure outstanding guest service and adherence to all brand standards.

• Protect the hotel and its assets by enforcing and maintaining a preventative maintenance program.

• Adheres to all franchise and company procedures and regulations and standard operating procedures.

• Adjust work schedule as per needs of hotel occupancy, which may involve covering front desk shifts.