Photo of Ithaca Marriott Downtown on the Commons, Ithaca, NY

Front Office Manager

Ithaca Marriott Downtown on the Commons

120 South Aurora Street
Ithaca, NY 14850

159 Room Hotel
Managed By HHM Hotels
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Compensation: $65,000 to $70,000 per year, Full-Time

Opportunity:  Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee all vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associate’s or Bachelor’s degree preferred.
  • 2 to 5 years hospitality related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Posted November 6, 2024

Ithaca Marriott Downtown on the Commons

Welcome To Ithaca Marriott Downtown On The Commons

Retreat to the Finger Lakes at our hotel in Ithaca, New York

Discover a Fall foliage in the beautiful Finger Lakes region. Experience the scenic gorges, waterfalls, and Fall festivities. Enjoy eclectic eateries, and ways to unwind when you stay at the Ithaca Marriott Downtown! Located in the heart of the Downtown Ithaca Commons near Cornell University and Ithaca College; Find yourself within walking distance of restaurant row, local art galleries, boutique shopping, and many other attractions. After a day of exploring, you can rewind with craft cocktails on the patio or hang with the locals at our neighborhood restaurant and bar, Monks on the Commons. Enjoy a scenic drive to explore the shores of Cayuga Lake, or Finger Lakes wineries and breweries that are open year-round as well. There's no need to leave your four-legged friend behind when you stay at our pet-friendly hotel! Whether you're in town visiting family, here on business, or getting away for the weekend, the Ithaca Marriott Downtown hotel is a great place to find the comforts of home. 

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