Off Site Attendant

Position Summary: Responsible for counter service and cooking at our Off-site snack bars, maintains the overall cleanliness of each food and beverage operation.

All while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employee and guests.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Answers customers' questions, and provides information on procedures or policies. Establishes or identifies prices of goods, services or admission, and tabulates bills using calculators, cash registers, or optical price scanners.
• Greets customers entering establishments.
• Maintains clean and orderly checkout areas.
• Receives payment by cash, check, credit cards, vouchers, or automatic debits.
• Performs accurate and timely registering of cash sales or complimentary meal (non-cash) sales
• Computes or re-computes bill, itemized lists, and tickets showing amount due. Enters billing information into cash register as required
• Makes change and issues receipts to customers
• Counts cash and cash items at the beginning and at the end of the shift, and reconciles those items with the cash balance.
• Prepares various reports of transactions. Reads and records totals shown on cash register tape, and verifies against cash on hand. Promptly reports discrepancies to Supervisor.
• Enters bill and initials credit memorandums for any complimentary meals
• Verifies signature authority in all credit memorandums
• Operates cash register by entering cost data as required to record price, compiles printed list and display cost of customer purchase and tax on monitor screen
• Accurately and promptly records any tip taken at register on tip sheet at end of shift.
• May be assigned to serve during concerts and/or special events
• Performs each complete financial transaction in routine order and one at a time. Is alert for fraud.
• Does not make additional charge or otherwise engage in another financial transaction with customer until the food service billing is complete, including providing customer with any change due.
• Follows all guest service standards as defined by the company and the position of Off-site Attendant.
• Obtains and maintains all required licenses of food handlers in the state. Display as appropriate.
• Sets up and maintains the kitchen in clean working order on a day-to-day basis
• Maintains a safe working area for all food preparation.
• Follows the FDA Food Code for food sanitation and safety.
• Cooks and prepares food according to the highest quality standards
• Dates all food for storage and rotates stock to assure quality food products
• Assists manager in controlling and accounting for all inventory levels
• Other duties as assigned by Management to assist with daily operation of the facility
• Assures cleanliness of eating/service areas at all times
• Serves alcoholic beverages in compliance with our Regulations and SOPs on alcohol service.
• Other duties as assigned

Accountability and Supervision:

• None

Education and Experience:

• High School Diploma and/or General Educational Degree (GED) equivalent, preferred.
• Working knowledge of OSHA and Alcohol awareness programs.
• Minimum 2 years in cash handling or food service and some table service experience preferred.
• Must possess and maintain a valid Indian Health Services Food Handler’s Certification, required.
• Must have at least (A) one year of full-time or equivalent part-time, experience in the preparation and cooking of food in a hotel, restaurant, cafeteria, catering firm, government or private institution, or (B) any equivalent combination of the required experience and the substitutions below.

Special Requirements, Licenses, and Certification

• Must be able to acquire and maintain Non-Key Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all property-wide educational and certification requirements.
• New Mexico State Alcoholic Beverage Service Certification.
• Must acquire POIGRA Alcohol Server License, within thirty days of hire.

Knowledge, Skills, and Abilities

• Must have cash handling experience and the ability to run a cash register.
• Must have essential experience operating POS (Point of Sale) systems.
• Must meet state and local health guidelines
• Must be able to take direction and feedback well.
• Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
• Must possess strong organizational and time management skills while paying close attention to details such as number and measurements.
• Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Must be able to perform basic arithmetic functions.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess and exhibit a positive attitude towards internal and external guests at all times.
• Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data.
• Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays.
• Must possess working knowledge of and be able to adhere to all OSHA and HACCP standards and regulations.

Physical Demands and Work Environment:

• Must be able to lift, move, and place 25 pounds intermittently.
• Must be able to sit, stand, and/or walk for extended periods of time.

Working Conditions:

• Smoke filled environment, exposure to various lights and sounds. May, on occasion be required to work outdoors. Occasionally may deal with angry or hostile individuals. Must be on call at all times. May work holidays, weekends, and different shifts.

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled Pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.