Lead Concessions Supervisor

The Opportunity 

Delaware North Sportservice is hiring full-time Concessions Supervisors to join our team at Bridgestone Arena in Nashville, Tennessee. As a Concessions Supervisor, you will be responsible for leading team members to provide exceptional guest service. 

If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

Pay

$17.00 - $20.00 / hourInformation on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities 

• Supervises and coordinates activities of stand attendants; trains stand attendants and assigns duties within the stand; enforces company policies and procedures.
• Observes, evaluates, and documents job performances of cashiers and stand attendants.
• Ensures quality of products and accurate preparation of all food and beverage items as listed on stand sheet.
• Ensures a quality appearance of the concession stand at all times; ensures that all work stations and the back of stands and storerooms remain clean. 
• Maintains level of inventory for stand throughout shift; orders replacement stock as necessary.
• Oversees and participates in stand set-up and closing procedures; prepares stand sheets, balances inventory to cash, and closes out point-of-sale system with appropriate reports.
• Investigates discrepancies in monies and inventories with supervisors.
• Analyzes and resolves all guest and associate problems with the assistance leaders.
• Reports all needed stand repairs to leadership.
• Ensures the team adheres to ServSafe protocol.
• Performs other duties as assigned.

Qualifications 

• Previous experience as a stand attendant or other food service worker preferred.
• Previous supervisory experience preferred. 
• Basic math skills; ability to accurately account for cash and inventory.
• Strong verbal and written communication skills – ability to communicate with team members and prepare written stand reports after each event.
• Strong time management and organizational skills; able to direct the work activities of several associates simultaneously and plan ahead.   
• Ability to work effectively with others.
• Ability to work in fast-paced environment.

Physical Requirements 

• Constant standing, walking, bending, reaching and repetitive motions. 
• Ability to remain stationary for entire length of shift.
• Ability to perform normal lifting of stock up to 50 pounds.

Who We Are 

Delaware North is the concessions and retail partner at Bridgestone Arena dating back to 1996. The multipurpose venue is home to the NHL's Nashville Predators. We manage concession outlets and four clubs, including an exclusive lounge offering an all-inclusive food and beverage experience.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.