Security Team Leader

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

Position Summary

The Security Team Leader assists the Security Executive in guiding the Security Officers on duty to ensure that hotel work procedures and inspection work is carried out correctly. The role should cover the daily work of the Security Executive in his / her absence.

What will I be doing?  

As the Security Team Leader, you will be responsible for performing the following tasks to the highest standards:

• Supervise each security operation shift, making sure adequate patrol patterns and frequencies are maintained to ensure the security of guests and team members.
• Familiarize with and check hotel fire equipment and fire evacuation passages.
• Ensure Security Officers report issues to respective department promptly as recorded during their patrols.
• Familiarize with each department’s work procedures, security knowledge and emergency procedures, supervising each position’s professional knowledge and work standard.
• Conduct random bag inspections of team members entering and leaving the building.
• Ensure asset removal policy is adhered to, to prevent hotel assets from being removed without proper authorization.
• Arrange escort services for team members carrying cash, where required.
• Maintain perimeter patrols at points of entry and egress to ensure that there are no loiterers in the hotel premise.
• Professionally examine team members’ work knowledge, discipline and responsibilities.
• Conduct random inspections of the hotel to ensure security practices are being followed, fire exits are not blocked, and equipment is not obstructing fire hose reel doors, sufficient clearance between stacked goods and sprinkler heads.
• Take appropriate action to resolve guests’ complaints, communicating professionally and effectively with guests.
• Be familiar with current first aid and fire emergency procedures.
• Ensure a high level of cleanliness and tidiness in work area.
• Maintain a professional appearance up to Hilton standards, demonstrating good attitude and behaviour at all times.
• Interact with team members in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
• Adhere to the hotel’s policies and procedures, Hilton code of conduct and the hotel’s team member handbook.
• Carry out other reasonable duties and responsibilities as assigned.

Requirements

What are we looking for? 

A Security Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• High School or Secondary Vocational School graduate.
• Holds a valid Security Officer License by Police Licensing and Regulatory Department (PLRD).
• Proficient with hotel security, public security, fire control and management.
• Familiar with fire and traffic safety laws and regulations.
• Trained first aider and Company Emergency Response Team (CERT) certification preferred.
• Good communication skills.
• Able to organize and direct staff according to job specifications to complete tasks.
• Good knowledge in the use of MS Word and Excel.

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!