Spa & Retail Concierge

Description

For more than 143 years, The Los Angeles Athletic Club has remained dedicated to its mission of providing for the body, mind, and spirit of its members. Our private club includes state-of-the-art athletic and spa facilities, award-winning restaurants, bars, luxury meeting rooms, special event rooms, 72 hotel rooms, and an array of social, business, and athletic events.

Come join our team! We have immediate openings for an energetic, outgoing, and customer service oriented individual to fill the position of a Part Time Spa & Retail Concierge.

Schedule:

• Saturdays: 7:45am -2:00pm
• Sundays: 8:00am – 12:30pm

JOB SUMMARY:

This position contributes to the success of Los Angeles Athletic Club by creating a positive experience for ever member or guest who visits the Club by ensuring the Spa, Retail, and Male Locker Room areas are luxurious, comfortable, welcoming, and relaxing environment for our members and guests.

RESPONSIBILITIES:

• Provide high quality customer service
• Properly maintain member or guest information confidential and their property secured
• Assign lockers effectively
• Conduct start or end of shift duties efficiently
• Conduct retail store duties efficiently
• Exemplify our Club values at work and during all offsite work-related events.
• Consistently adhere to the Los Angeles Athletic Club Core Service Standards.
• Ensure a safe work environment.
• Initiate professional growth.
• Perform additional duties as assigned

EDUCATION, LICENSES, & CERTIFICATION:

• Required: Minimum of one (1) year of experience in same or similar positions in a Spa and Retail environment
• Ideal: CPR Certification(s)
• Required: High School Diploma or GED Equivalent

ESSENTIAL QUALIFICATIONS:

• Required: At least eighteen (18) years of age.
• Required: Ability to obtain CPR Certificate within 30 days of hire.
• Required: Reliable and punctual attendance.
• Required: Excellent time-management skills; prioritizing and completing assigned job tasks effectively.
• Required: Excellent interpersonal and customer service skills
• Required: Computer Experience: proficient Microsoft Office programs, Outlook, and ability to learn a variety of other company software.
• Required: Excellent verbal and written communication skills; ability to convey messages clearly and compose correspondence with correct and proper grammar.
• Required: Strong presentation skills; convey messages clearly and confidently; persuade and effect change positively.
• Required: Capable of working effectively independently with minimal supervision
• Required: Strong analytical skills.
• Required: High attention to detail and accuracy
• Required: Strong organizational skills
• Required: Ability to prioritize effectively and efficiently meet deadlines and produce work in a timely manner.
• Required: Ability to elicit and accept constructive feedback.

We offer excellent Part Time Benefits Packages!

• Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• Hotel Room Discounts, Complementary Parking, and more!

Pay: Hourly $19.73 USD, plus commission on retail items.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)