Sr. Manager, UX Design

Job Number

24077243

Job Category

Sales & Marketing

Location

Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

 Job Summary

With every journey, travel has the power to shape us and our world. Begin your journey as the Senior Manager User Experience & Design at Marriott International, repeatedly voted one of Fortune’s 100 Best Companies to Work For®. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world.

This role is responsible for designing commerce-focused web products ranging from near-term tactical to longer-term strategy with a keen focus on data-driven, best-in-class product design. They will contribute to digital experiences that deliver on both revenue conversion and emotional engagement to support business outcomes. Partnering closely with the Director of User Experience, product management and technology colleagues to meet needs across our business, leisure, member and non-member customers.

This position requires the ability to produce design as an individual contributor and provide direction to internal and external designers.  

A strong portfolio is critical. Your portfolio should showcase experience in UX and interaction design in commerce solutions, particularly highlighting conversion optimization efforts, simplicity and eacase-of-use.

Candidate Profile

Education And Experience

   5+ years of relevant experience in digital product design 

   4-year undergraduate degree, with bachelor’s degree in relevant discipline, or equivalent experience/certification

   Experience in multiple of the following user experience disciplines: interaction design and visual design

   Strong grounding in general usability and transactional design best practices 

   Experience with major, large-scale global digital apps, web sites, or other digital products within the commerce space

   Proven experience with commerce checkout processes including understanding of best practices for displaying product and pricing

   Well versed in industry best practices for increasing search rate and step conversion

   Strong grounding in search forms, search results, general usability and transactional design best practices 

   Proven experience delivering concepts, user journeys, prototypes, etc. across platforms (desktop, mobile web, app, etc.)

You’re Exactly Who We’re Looking For If You

   Champion conversion techniques while balancing an elevated user experience

   Promote UX best practices drawn from a variety of disciplines (within and beyond hospitality)  

   Communicate through compelling visuals and deliverables

   Demonstrate self-confidence, energy, and enthusiasm in leading and influencing teams

   Showcase strong presentation, negotiation, and persuasion skills

   Thrive in a fast-paced environment, with the ability to simultaneously manage multiple projects

Nice To Have

   Expertise in large-scale global digital entities or other digital products within the hospitality, or travel industry

   Superior communication and interpersonal skills including discovery facilitation, presentation, and storytelling

   Experience with Agile / SAFE development methodologies

Core Work Activities

Demonstrating And Applying Discipline Knowledge 

   Produces sketches, wireframes, personas, journey maps, flows, designs, motion specs, prototypes and/or presentations as needed to communicate experience design

   Provides subject matter expertise on key functional systems to help shepherd strategic initiatives from idea to feasible implementation

   Provides subject matter expertise on hotel brands and the Marriott Bonvoy loyalty program to help ensure they are infused correctly and seamlessly throughout digital products

   References Design System Manager for appropriate patterns, components, and styles in the course of user experience design work; attends office hours for feedback and follows procedures to propose new elements when necessary

   Produces both innovative high-level design concepts / strategy visualizations as well as development-ready designs with specifications

   Ensure a quality experience on live digital products by participating in the user acceptance testing process

   Uses software including: Adobe Creative Suite; Sketch; InVision Studio; Microsoft Excel, Word and PowerPoint

   Keeps skills up-to-date on industry trends and applies new knowledge to job, identifying strategic opportunities for competitive advantages through those findings

   Clearly present your work citing industry best practices, qual and quant data to support your decisions

   Be a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpoints

   Collaborates with a variety of user experience disciplines within the team (Information Architecture, Design System/Standards, User Research, Copywriting) to advance your work

Managing Work, Projects, And Policies 

   Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines)

   Meets deadlines once agreed upon

   Reports impediments to completing work and meeting deadlines

   Provides regular status updates to manager

   Successfully manages multiple assignments at once

   Accepts critique and critiques work of others in a helpful and professional manner

   Communicates in a timely and appropriate manner with teammates

Additional Responsibilities 

   Works independently with minimal supervision, but knows when issues should be escalated to manager

   Develops relationships with members of other teams, and leverages those relationships to answer questions

   Presents work with clarity and confidence; explains complex matters so that others can understand them

   Performs other reasonable duties as assigned by manager

Management Competencies

Leadership

   Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

   Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

   Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

   Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

   Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

   Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

   Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

   Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

   Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

   Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

   Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

   Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent And Organizational Capability

   Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

   Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise

   Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

   Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

   Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

   Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o   Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o   Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work- related issues.
o   Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
o   Reading Comprehension – Understands written sentences and paragraphs in work related documents.
o   Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.

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