Paseo Kanai 15
Solidaridad
Playa Del Carmen,
77730
Mexico
Full-Time
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International.
Experience the beauty of the Riviera Maya
Discover an exceptional address at The St. Regis Kanai Resort, Riviera Maya. We offer you a central location near Cancun and Playa Del Carmen. Find our vacation resort built on a natural mangrove reserve, with a setting inspired by the neighboring Sian Ka’an Reserve, a UNESCO World Heritage Site in Quintana Roo. Take in sweeping ocean views from a 620-acre reserve set on the shores of Mexico’s Yucatan Peninsula. The Pleiades constellation inspired the circular architecture of our resort's avant-garde exterior, which floats above the canopy of the mangrove trees below. Each of our 124 rooms, suites and residences boasts dramatic views, along with bespoke furniture and a private terrace or plunge pool. Reserve one of our vacation packages and revel in our resort's unique range of culinary destinations and other experiences. From our signature St. Regis Butler Service to the state-of-the-art St. Regis Spa, every touchpoint allows time to stand still in this undiscovered slice of paradise in Mexico.