Photo of The St. Gregory Hotel Dupont Circle Georgetown, Washington, DC

Guest Service Agent

The St. Gregory Hotel Dupont Circle Georgetown

2033 M Street NW
Washington, DC 20036

155 Room Hotel
Managed By HHM Hotels
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Compensation: $18.00 per hour, Full-Time

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Posted October 26, 2024

The St. Gregory Hotel Dupont Circle Georgetown

Our Hotel

Blending thoughtful design and intuitive service, The St. Gregory Hotel excels at immersing guests in the rich culture of Washington, D.C. The lobby functions as a sophisticated lounge for guests to mingle and unwind. A dual-sided glass fireplace serves as the main focal point and is surrounded by mid-century modern seating with luxe marble, velvet, and metallic finishes. These refined materials are also used throughout the hotel’s Mediterranean-inspired restaurant and wine bar.

The hotel rooms and suites provide guests the opportunity to rest and rejuvenate keeping the highly stylized design that echoes throughout, but with a calmer more subdued palette. The hotel’s penthouse floor creates an additional deluxe experience with balconied suites and cultured comforts, such as wet bars with elevated cocktail and coffee options.

Located in D.C.’s Dupont Circle, this boutique hotel occupies the coveted location at the intersection of the West End and Georgetown neighborhoods, providing unbeatable access to the capital city’s cultural and historic attractions. Whether for business or pleasure, the timeless decor and curated services make The St. Gregory a perfect locale for the modern-day traveler.

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