Front Desk Agent

We are seeking a reliable, professional and customer-oriented Front Desk Associate to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional service and creating a positive impression of our hotel.

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests efficiently, ensuring accuracy in reservations and payments
• Respond to guest inquiries, requests, and complaints promptly and courteously
• Maintain an organized and tidy front desk area
• Assist in coordinating reservations and room assignments
• Provide information about hotel services, facilities, and local attractions
• Collaborate with other hotel departments to ensure guest satisfaction
• Must be reliable and punctual

Requirements:

• Proven experience in a front desk, customer service, or hospitality role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in hotel management software and Microsoft Office suite
• Ability to multitask and work efficiently in a fast-paced environment
• Flexibility to work shifts, including weekends and holidays

Job Types: Full-time, Part-time