Laundry Manager (Entry Level)

Job Number

24046617

Job Category

Housekeeping & Laundry

Location

Orlando World Center Marriott, 8701 World Center Drive, Orlando, Florida, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

Y

Position Type

Management

Job Summary

Assists in hotel laundry daily operations and services. Directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment. Position strives to achieve guest and employee satisfaction while maximizing the department financial performance.

Candidate Profile

Education And Experience

High school diploma or GED; 2 years experience in the laundry, housekeeping, or related professional area.

Core Work Activities

Managing Department Operations And Budgets

Supervises the day-to-day operations of the laundry department; verifes the quality, standards and meeting the expectations of the customers on a daily basis.

Understands employee positions well enough to perform duties in employees' absence.

Communicates the importance of safety procedures, details procedure codes, verifies employee understanding of safety codes, monitors processes and procedures related to safety.

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Monitors workflow to minimize peaks and valleys in production.

Brings issues to the attention of the department manager and Human Resources as necessary.

Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures.

Monitors and orders supplies as necessary to provide workers with the supplies, equipment, tools, and uniforms necessary to do their jobs.

Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.

Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.

Works effectively with the Engineering department on Laundry equipment maintenance needs.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Operates all department equipment as necessary and reports malfunctions.

Maintains and uses effective back-up plans for breakdowns.

Implements new techniques, supplies and equipment.

Supervising Discipline Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Providing And Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

Assists in interviewing, selecting, hiring, and promoting employees in the organization.

Supervises staffing levels to verify that operational needs and financial objectives are met.

Effectively schedules employees to business demands and tracks employee time and attendance.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Takes part in employee progressive discipline procedures.

Takes part in the employee performance appraisal process.

Verifies that hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.

The hourly pay range for this position is $24.52 to $34.62. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.  Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

Begin

your purpose,

Belong

to an amazing global team, and

Become

the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,​

Begin

 your purpose, 

Belong

 to an amazing global​ team, and 

Become

 the best version of you.