Photo of Horseshoe Bay Resort, Horseshoe Bay, TX

Loss Prevention Officer Lead (PM)

Horseshoe Bay Resort

200 Hi Circle North
Horseshoe Bay, TX 78657

400 Room Resort
Managed By Crescent Hotels & Resorts
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Full-Time

Description

Benefits

  • Medical, Dental, Vision Insurance
  • Paid vacation, paid Holidays
  • 401k plan with employer match
  • Long and short-term Disability
  • Major Illness Insurance
  • Accident Insurance
  • Limited access to some resort amenities (Golf, etc)
  • Retail and dining discounts
  • Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

  • Associate housing and shuttle service
  • Weekly meal subsidies
  • Golf and Amenity Privileges*
  • Associate discounts
    • Retail and Dining at Horseshoe Bay Resort
    • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
  • Critical Illness and Accident plans
  • Associate Relief Fund

*Privileges based on occupancy and business levels

Definition:

The Loss Prevention PM Lead directs work and assists the Loss Prevention Officers who are dispatched from a centrally located office within the resort on assigned patrols to look for actual or potential violations of resort standards regarding conduct, safety ordinances, county, state, federal, or municipal codes. The position is responsible for maintaining a safe and secure environment, maintaining the peace, and acting on actual violations of the aforementioned for the purposes of resolution. Officers are responsible for all initial medical aid contacts and act as first responders assessing and rendering appropriate first aid and/or cardiopulmonary resuscitations, rescue breathing, or other life-saving technique, and if necessary and prudent, request the dispatch of additional Emergency Services Personnel, such as paramedics.

General Duties:

  • Ability to prioritize and organize work assignments.
  • Investigates all incidents reported occurring on their shift that are relevant to the four categories: Crime, Incidents, Medical Emergencies, and Traffic.
  • Assist in identifying trends on their shift, creating strategic plans, and preventing similar occurrences in the future.
  • Assist in conducting weekly safety inspections and monthly limited response fire and medical aid drills.
  • When called on to do so, provide expert testimony on behalf of the resort in litigation matters pertaining to prosecution, defense, or liability.
  • When present at the scene of any medical emergency, acts as a first responder, and assess and render appropriate first aid and/or cardiopulmonary resuscitation, rescue breathing, Heimlich maneuver, or other life-saving technique, and if necessary and prudent, request the dispatch of additional Emergency Services personnel, such as paramedics.
  • Collect and administrate the logging of all Lost Property turned into the Loss Prevention Office and store it in a timely manner.
  • Provide security assistance to the Falls Lodge employee housing facility.
  • Issue and record the issuance of keys to various departments.
  • Act as a dispatcher and observes surveillance monitors.
  • Answer phone, light office work such as, but not limited to filing, copying, computer data entry, receiving and shipping of packages, process US mail, etc.
  • Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
  • Prepare incidents reports as needed.

    Employment Standards:

  • High School diploma or equivalent.
  • 2 years’ experience in Loss Prevention/Security.
  • Must have a valid clear and current Texas Driver’s License.
  • Must not be disqualified from being able to obtain a security license through the Private Security Bureau (Texas Department of Public Safety) as a noncommissioned security officer.
  • Basic Life Support (CPR) certification.
  • First Aid certification
  • Ability to communicate in English with guests, management, co-workers, and members of Law Enforcement and Emergency Services.
  • Must be computer literate and be able to use such programs as Microsoft Word and Excel.
  • Ability to prioritize and organize work assignments.
  • Must have good written communications skills.
  • Must have the ability to perform basic mathematical calculations.

    Physical and Mental Requirements:

  • Occasionally lift and/or move up to 25 pounds.
  • Walk or stand for prolonged periods of time.
  • Sit for long periods of time.
  • Be exposed to extreme temperatures.
  • Use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms.
  • Daily could be required to balance, stoop, bend, push, pull, reach upward, talk or hear.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • This department requires footwear which is slip resistant, closed toe and heel as part of the uniform.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

    • Posted March 14, 2024

    Horseshoe Bay Resort

    Texas Hill Country Careers

    Horseshoe Bay Resort is currently hiring in various departments across the resort including Agriculture, Golf, Food & Beverage, Housekeeping, Marketing & Sales and more. Begin your career at our exceptional, AAA-four diamond golf resort on the shores of Lake LBJ with diverse amenities and luxurious accommodations located in the highly desirable Texas Hill Country.

    Explore exciting career opportunities with opportunity for upward mobility, generous benefits packages and employee housing opportunities.

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