Photo of The Phoenician, Scottsdale, Scottsdale, AZ

Rooms Operations Manager

The Phoenician, Scottsdale

6000 East Camelback Road
Scottsdale, AZ 85251

643 Room Hotel
Managed By Marriott International
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Full-Time

Job Number

24042903

Job Category

Rooms & Guest Services Operations

Location

The Phoenician a Luxury Collection Resort Scottsdale, 6000 East Camelback Road, Scottsdale, Arizona, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Candidate Profile

Education And Experience
  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

    OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

    Core Work Activities

    Leading Room Operations Team

  • Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
  • Verifies that the team has the capabilities to meet expectations.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

    Managing Property Rooms Operations Function(s)

  • Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates/updates all goals and results with employees.
  • Meets semiannually with staff on a one-to-one basis.
  • Assists/teaches the team scheduling against guest and hours/occupied room goals.
  • Performs hourly job functions as needed.
  • Performs other duties, as assigned, to meet business needs.

    Managing and Monitoring Activities that Affect the Guest Experience

  • Understands the brand's service culture.
  • Provides excellent customer service by being readily available/approachable for all guests.
  • Strives to continually improve guest and employee satisfaction.
  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Verifies that all team members meet or exceed all hospitality requirements.

    Managing Profitability

  • Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
  • Verifies that a viable key control program is in place.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Strives to maximize the financial performance of the department.

    Conducting Human Resources Activities

  • Interviews and assists in making hiring decisions.
  • Receives hiring recommendations from team supervisors.
  • Verifies that orientations for new team members are thorough and completed in a timely fashion.
  • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
  • Celebrates successes and publicly recognizes the contributions of team members.

    • The salary range for this position is $56,000 to $69,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

    The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



    The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.


    From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.

    Be

    where you can do your best work,

    Begin

     your purpose, 

    Belong

     to an amazing global team, and 

    Become

     the best version of you.
    Posted March 12, 2024

    The Phoenician, Scottsdale

    The Phoenician: A Historical Perspective

    In 1985, Charles Keating had a vision to build a multi-million dollar, Five Diamond resort that would display the elegance and sophistication of Europe, standing out as a sparkling gem in the Sonoran Desert. Keating purchased the land at the base of Camelback Mountain, as it was the most recognizable location in the Valley, providing dramatic views of the city skyline. To build his special palace, no expense was spared and no detail was overlooked.

    It was not Keating’s intent to make The Phoenician indigenous to its environment. Instead, his goal was to create a luxury property, incorporating only the finest materials to make The Phoenician a true work of art. For example, white marble was imported from Carrera, Italy, for the lobby; the ceiling was etched in 24-karat gold, and 11 rare Steinway pianos, which grace the hallways, the presidential suites and The Thirsty Camel Lounge, were purchased. In addition, workers from the Island Kingdom of Tonga were hired to create the lush tropical landscape that complements the resort’s Sonoran backdrop.

    Regardless of Keating’s original intent to be anything but “indigenous,” The Phoenician naturally is, due to its landmark 250-acre location, name and mythical bird logo that mirrors the city of Phoenix. For their authentic desert surroundings and lush scenery, both Jokake Inn and The Phoenician have hosted numerous film and television productions. Perhaps one of the best known is the movie “Raising Arizona,” starring Nicholas Cage, which featured Jokake Inn. The Phoenician has also been the subject of such programs as “Lifestyles of the Rich & Famous” and “Luxury Getaways” on the Travel Channel.

    The Oasis Pool Complex was thoughtfully designed with various tiers for individual enjoyment, and includes relaxing “piano pools,” children’s pools (with 165-foot water slide) and the famed “Mother-of-Pearl” serenity pool. The genuine Mother-of-Pearl tiles, imported from Italy at a cost of more than $1 million, were painstakingly placed to create a glistening, iridescent sanctuary – much like the inside of a sea shell. Dark blue tiles on the rim are hand-colored and specifically designed for the area. To date, The Mother-of-Pearl pool at The Phoenician is the most expensive pool in the state of Arizona.

    In October 1996, the golf course was expanded from 18 to 27 holes. In addition, The Canyon Suites building was completed. The facility sits on the northwest side of the resort property, which was previously home to the Elizabeth Arden Maine Chance Day Spa.

    In Spring 2007 following a $5.5 million renovation, The Canyon Suites debuted as Arizona’s only boutique resort within a resort. The 60-room hotel offers a variety of exclusive services, including a private edgeless pool and a chauffeur-driven Infiniti.

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