4150 North MacArthur Boulevard
Irving,
TX
75038
Full-Time
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Take in the stunning views of our award winning luxury resort that sits on 400 acres of prime Las Colinas real estate, highlighted by the plush fairways of TPC Las Colinas, iconic mesquite trees and wildflowers of every color. The upscale neighborhood of Irving offers thriving businesses, international cuisine and an abundance of outdoor pursuits; while the resort is only minutes from DFW Airport, 20 minutes from the heart of downtown Dallas and 35 minutes from Fort Worth. Take a dip in one of our pools, spend the day at the blissful spa, sharpen your tennis and pickleball game on our championship courts, join one of the aerial yoga classes or tee it up just steps from your accommodations. The Ritz-Carlton Dallas, Las Colinas is your ultimate escape from the hectic day-to-day routine featuring premier concierge services, luxurious amenities, spacious rooms, suites and villas, world-class dining and the highest level of elevated services from our ladies and gentlemen.
Amenity Renovations
The Resort Pool and The Ritz-Carlton Spa & Salon will be temporarily closed for renovations. We look forward to welcoming you to our completed facility.