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Spa Director

W Philadelphia

1439 Chestnut Street
Philadelphia, PA 19102

295 Room Hotel
Managed By Marriott International
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Full-Time

Job Number

24039246

Job Category

Spa

Location

W Philadelphia, 1439 Chestnut Street, Philadelphia, Pennsylvania, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

Y

Position Type

Management

Job Summary

Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Candidate Profile

Education And Experience
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.

    OR

  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.

    Core Work Activities

    Managing Spa Operations And Budgets

  • Selects vendors for spa retail operations and managing contract agreements.
  • Oversees retail product research, product selection and purchasing, product display.
  • Manages supply inventories and purchasing control, including uniforms.
  • Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
  • Maintains cleanliness of spa and related areas and equipment.

    Managing Spa Sales And Marketing Strategy

  • Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
  • Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
  • Ensures spa services are included in all property-related marketing and advertising.
  • Identifies and recommending new products and product enhancements to remain competitive in the market.

    Managing Spa Revenue Management Strategy

  • Monitors and Manages the payroll function.
  • Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
  • Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.

    Ensuring And Delivering Exceptional Customer Service

  • Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
  • Empowers employees to provide excellent customer service.
  • Strives to improve service performance.

    Conducting Human Resources Activities

  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
  • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
  • Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Administers the performance appraisal process for direct report managers.
  • Develops business goals and creates appropriate development plans.
  • Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
  • Solicits employee feedback, utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
  • Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.
  • Celebrates successes and publicly recognizes the contributions of team members.

    The salary range for this position is $85,000 to $127,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

    The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

    • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



    W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

    Be

    where you can do your best work,​

    Begin

     your purpose, 

    Belong

     to an amazing global​ team, and 

    Become

     the best version of you.
    Posted March 6, 2024

    W Philadelphia

    Defy expectations at the new W Philadelphia

    Provocative design defies expectations and sparks imagination at the newest hotel in the city, offering an original and vibrant spin on traditional luxury in the heart of Philadelphia. More than just a hotel, W Philadelphia encompasses the energy, bold attitude and playful irreverence of the city. The rich history, dynamic art galleries and eclectic music scene that define Philadelphia are just steps away, including Independence Hall, Rittenhouse Square and the Avenue of the Arts. Get in the mix and sip specially created cocktails in the Living Room or on our bar terrace. Invigorate your routine at FIT, or soak up the sun in our lap pool. Host an inspiring event in one of our 22 meeting rooms featuring fully-adaptable, cutting-edge telecommunications and multimedia technology. And when the day is done, escape to your guest room featuring the signature W bed, amenities by Davines and chic, stylish décor. Making an entrance in 2020.

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