Quality Assurance Field Coordinator

Description

Benefits

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts

• • Retail and Dining at Horseshoe Bay Resort
  • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

*Privileges based on occupancy and business levels

Definition:

The Quality Assurance Field Coordinator is an entry-level position that provides independent, structured assessments to measure the quality standards pertaining to guest perceptions about quality of facilities and furniture, and presentation of staging. This position will report findings and observations to the Director of Risk Management to assist in the development of plans of action. Prepare and report data and submit recommendations for improvements to the Director of Risk Management.

General Duties:

• Assist in maintaining all resort quality standards, and ensuring all specifications are identified resort wide.
• Objectively conduct onsite walk-throughs of property and inspect the presentation and quality of assets.
• Ability to determine compliance or noncompliance with requirements for quality and presentation standards.
• Responsible for tracking the specifications for all types of furniture: the location of the assets, condition, proper staging, the current inventory of the items and the PAR quantity.
• Handles specific clerical functions for the department, including but not limited to purchase requests, updating, and maintaining the department specification sheets and vendor contact information.
• Ability to operate a camera for photo capturing of the resort standards for: Hotel Operations, Food & Beverage, Pool, Spa, Marina, Golf, Facilities, Activities, Tennis, and Transportation.
• Responsible for creating digital diagram(s) of operational standard staging and/or set-ups.
• Must ensure compliance with established company policies, procedures and controls, while focusing on sensitivity and responsiveness to the internal and external guests.

Employment Standards:

• GED or High School Diploma.
• Hospitality experience or related field preferred, but not required.
• Quality assurance background and/or customer service preferred.
• Strong communication skills.
• Strong attention to detail skills.
• Experience with Microsoft Office Suite (specifically Excel and Outlook), and use of Internet.

Physical & Mental Requirements:

• Moderate lifting and carrying, 15-25 pounds
• Able to bend stoop, reach and stretch repetitively
• Must have normal vision with corrective lens
• Sit for extended periods of time
• Walk as a daily routine
• Communicate effectively with the general public

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)