Complex Revenue Manager

Description

Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation. Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, and a renowned research library, the John D Rockefeller Jr Library. Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

About the Position

The Revenue Manager will assist the Director of Revenue Management (DORM) in direction with regards to CWC Resort revenue management practices by assisting in the development and implementation of strategies to maximize profitable revenues realized by CW Resorts. This position will also provide analytics used to maximize revenue for all businesses within CWC-HG, not limited to 5 hotels. Assists in the day-to-day management of revenue systems and data required for reporting and revenue / decision model data analysis. Provides support with the setup, configuration, and implementation of packages, promotional and evergreen rate offers.

Essential Functions:

1. Manage the day-to-day guest room inventory and applicable rate strategies for all CWC-HG hotels to maximize revenue opportunities per the agreed upon rate strategies.
2. Assist the DORM by:

   a. Monitoring and analyzing demand patterns, effectiveness of restrictions, rates, and other sell strategies.

   b. Developing and implementing of daily sell strategies, including package and promotional offers.

   c. Assessing group business based on displacement analysis utilizing historical data, future pace, market demand, and other key components used in determining the profitability of business.

3. Prepare, present, and distribute the weekly Group Pickup Report, work with Sales and Catering teams to minimize group wash and transient displacement.
4. Troubleshoot and resolve system challenges when applicable to ensure high levels of accuracy and efficiencies for prompt access and effective decision analysis.
5. Create weekly rooms and arrivals forecast for all CW department managers to utilize for staffing, maintaining a 5% accuracy and communicating weekly results to CWC Leadership.
6. Manage all 3rd party channels in updating all hotel content, implementing promotional offers based on approved strategy, and always ensure rate parity with the brand and Marriott. Experience with Fornova.
7. Direct contact for booking engine rate variances compared to the property management system, be able to find and correct issues and ensure audits are conducted on all transient rate plans and packages.
8. Updates all channels of distribution as needed with rate or inventory restrictions.
9. Ongoing maintenance of decision parameters incorporated into our revenue management systems, which includes updates to Duetto and One Yield v2 as directed. Prepare and provide input for weekly DDT (daily detail) report with ongoing emphasis on communication of any deep discount restrictions and special promotional offers.
10. Assist in the monitoring of various economic indicators for any correlation with current trends within

    our businesses and help to determine the long-term implications of these indicators and their incorporation into future budgets and forecasts if appropriate.

11. Submit daily transient, group, and total data to Smith Travel Research for the weekly and monthly STAR reports, includes verification of daily property management system data prior to submission.
12. Build, update and manage all transient rate codes for all CW Hotels in the booking engine and verify parity with hotels property management systems.
13. Daily managing the Marriott systems in compliance to standards, best practices and agreed upon strategies approved by the DORM.
14. Provide guidance designed to inform the leadership team of any upcoming trends that may have a direct

    impact on operating performance. Support the labor management process so that these trends influence into short-term labor and expense controls.

15. Work closely with Rooms, F & B and Call Center departments to maximize cross-selling by utilizing Canary.
16. Assists with special projects and other related duties as assigned.

Required and Preferred Education and Experience:

Required:

Minimum of 4 years of hands-on experience in Hotel Revenue Management. High School Diploma or Equivalent.

Preferred:

Bachelor’s Degree in Hotel Management, Tourism or Economic Studies or an equivalent combination of education.

Qualifications:

• Ability to quickly adapt to a constantly changing market.
• Understanding of hotel operations and can associate with their needs through the revenue department.
• Proven analytical, organizational and systems information skills.
• Demonstrated in-depth understanding of hospitality industry metrics and report processes.
• Demonstrated ability to analyze, revise, and/or develop processes.
• Demonstrated initiative and drive to identify opportunities for improved financial results.
• Ability to effectively manage a variety of complex projects simultaneously.
• Demonstrated ability to establish strong working relationships with employees and managers in both CWC-HG and the Foundation
• Good oral and written communication skills
• Ability to impact behaviors of all levels of employees, particularly where change is to be implemented.
• Computer proficiency with Microsoft Office suite with above average Excel knowledge
• Extensive knowledge of OPERA PMS. Experience with rate offer maintenance and packages build.
• Marriott systems knowledge a plus, along with Duetto and IHotelier.