IT Internship

Opportunity: IT Internship

As a Level 1 IT Intern, you will be part of our dynamic IT team, assisting in the day-to-day operations and providing support to ensure the smooth functioning of our organization's technological infrastructure. This internship offers an invaluable opportunity to gain hands-on experience and develop fundamental skills in various areas of information technology.

Essential Job Functions

• Provide technical assistance and support to end-users regarding computer systems, software, hardware, and network-related issues.
• Troubleshoot and resolve basic technical problems encountered by users, escalating more complex issues to higher-level IT staff as necessary.
• Install, configure, and maintain computer hardware, peripherals, and software applications.
• Perform basic administrative tasks such as user account management, password resets, and access permissions.
• Document IT procedures, configurations, and troubleshooting steps for future reference.
• Collaborate with IT team members to implement IT projects and initiatives effectively.
• Assist in inventory management, including tracking and maintaining IT assets.
• Stay updated on emerging technologies and industry trends to contribute fresh ideas and insights to the team.

Position Requirements

• Currently enrolled in an associate or bachelor's degree program in Information Technology, Computer Science, or a related field.
• Strong interest in pursuing a career in IT support or related areas.
• Basic understanding of computer hardware, operating systems (Windows, macOS, Linux), and software applications.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills, with the ability to interact professionally with users of varying technical backgrounds.
• Eagerness to learn and adapt to new technologies and procedures.
• Ability to work independently and collaboratively in a fast-paced environment.
• Availability to work a flexible schedule, including occasional evenings or weekends as needed.

Preferred Qualifications

• Previous experience in a customer service or technical support role.
• Familiarity with ITIL (Information Technology Infrastructure Library) principles and practices.
• Basic knowledge of networking concepts, protocols, and troubleshooting techniques.
• Experience with ticketing systems and remote support tools.

Work Environment and Context 

• Requires sitting for extended periods, use of hands and fingers to operate computers and keyboards.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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