Administrative Casino Host

Description

Why Bally's?

Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.

A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

The Role

The ideal candidate for the Casino Host role will have excellent guest service standards and relationship building abilities and be able to multitask in a fast-paced work environment. Strong computer skills and excellent communication abilities will help you to succeed inn the administrative and telemarketing aspect of this role. Previous experience in a gaming environment is preferred but not required.

Responsibilities

• Maintain a working knowledge of the Company’s facilities and special events, and advising customers of same, whenever possible.
• Greet customers on casino floor, establish rapport, and provide complimentary amenities, based upon specific casino guidelines for levels of play.
• Promote the success of the Players Club, by explaining this marketing tool to customers, issuing membership cards and demonstrating the various methods of use.
• Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
• Assist guests with reservations for restaurants, entertainment venues
• Facilitate the effective management of information, by attending regularly scheduled departmental meetings.
• Prepare correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed.
• Augment special events, through active participation in same.
• Observe special events in the lives of our customers, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
• Record information on new customers, and updates Database as needed.

• Assist the Slots Department with Jackpots, by providing photographic services and issuing complimentary amenities to customers as Jackpots are awarded.
• Compile customer feedback and informs management of findings on a regular basis.
• Responsible for maintaining a consistent, regular attendance record.
• Other duties as assigned.

Physical/Mental Requirements

• Constantly use physical movements necessary for general office duties: standing, walking, balancing, eye-hand coordination, finger dexterity, handling, wrist motion, sitting, reaching, carrying, vision, hearing, stooping, and twisting
• Constantly plan, follow directions, read, write, use math, discriminate colors, work at various tempos or work rapidly, make decisions, concentrate, remember, attention to and observe details, use of ten key and personal computer
• Constantly use mental alertness to achieve high level of accuracy in completing tasks

Working Conditions

• Mostly indoors and generally climate-controlled environment
• Will be exposed to noise, smoke, and odors
• Working with others and independently

Qualifications

• 2-4 years of gaming and/or marketing experience
• 1 year of casino experience is preferred
• Previous experience with ACSC player rating system preferred
• Excellent computer skills are required
• Excellent communication skills and a friendly, outgoing personality are required
• Ability to thrive in a team-based environment

License Requirements

Must secure appropriate RI mandated gaming licenses

What’s In It For You

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Employee Stock Purchase Plan
• Access Perks and Childcare discounts

Target Salary Range $22 Per Hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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