Photo of The Westin Houston Downtown, Houston, TX

In-Room Dining Server

The Westin Houston Downtown

1520 Texas Avenue
Houston, TX 77002

200 Room Hotel
Managed By Landry's Inc
Compensation: $8/hour + tips, Full-Time

JOB OVERVIEW:

Responsible for the quick and efficient delivery of orders.  Must also be able to carry and balance heavy trays.

ESSENTIAL JOB FUNCTIONS: 

  1. Delivers and serves food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards.
  2. Complete guest payment transactions as outlined in cash and charge procedures.  Document legibly the guest’s order information on guest checks.
  3. Describe all menu items; methods of preparation and prices as needed.  Work within policy to accommodate guest’s special food requests.
  4. Performs set-up and closing side-work; stock service station, make coffee, etc.  Preset trays as necessary; prepare flatware “roll-ups”.
  5. Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.    
  6. Promote teamwork and quality service through daily communication and coordination with other departments.  Coordinate VIP deliveries with appropriate departments. 
  7. May answer room service phones and record orders; utilize up-selling techniques to increase sales.
  8. May be required to retrieve trays from guest rooms and hallways within prescribed time period.
  9. May assist with other duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations.

Posted October 15, 2024

The Westin Houston Downtown

The Westin Houston Downtown

Live the city pace when you stay at The Westin Houston Downtown. Located near Minute Maid Park and the George R. Brown Convention Center, our downtown Houston hotel offers meaningful amenities and energetic spaces. 

Keep yourself well-nourished with delicious on-site dining options and 24-hour room service. Our fitness center provides free weights and cardio equipment to help you maintain your fitness routine. Borrow New Balance athletic gear for your workouts - just ask our hotel staff. 

Host your wedding or corporate function in meeting rooms with impressive 16-foot ceilings and welcoming, natural light. Our modern, pet-friendly rooms and suites include ceiling fans to circulate fresh air, sofa beds and additional space to spread out when in Houston. 

Comfortable living areas help you optimize your downtime and spacious bathrooms provide a revitalizing retreat. Whether you are in town for work, play or both, come stay at The Westin Houston Downtown and thrive.

Houston Hotel Accommodations

Enjoy traditional charm and inspiring views in any of our 200 guest rooms and suites, featuring 14' ceilings and ceiling fans. Work at the modern desk or relax on the leather furniture. Get a blissful night’s rest on your Westin Heavenly Bed®, and refresh with premium bath amenities.