Posted January 15, 2021Kickapoo Lucky Eagle Casino and Hotel
Loss Prevention Specialist
Department: Rooms / Security
Direct Report: Operations Night Manager / General Manager
About the Position
Responsible for safety and security of the property. Primary job function is to prevent the loss of company assets and money. Ensure a safe workplace for all staff. Ensure guest safety.
Must always be present at hotel entrance.
Responsible for monitoring and assisting with thermal cameras, employee temperature scans and employee/visitor screening guides.
Enforce all Health & Safety Requirements for guests and employees.
Responsible for working with all departments to ensure Guest & Employee Satisfaction.
Observe and report observations through patrols of both the inside and outside of the hotel.
Responsible for Key Control, Lost & Found, Radio Control.
Administer Liability Claims.
Responsible for participating on the hotel Safety Committee.
Ensures Security for the hotel’s customers, employees, and property assets.
Enforces established policies and procedures for Kickapoo Lucky Eagle Hotel and the hotel’s brand.
Practices the Winston Hospitality Culture and ensures all cultural expectations are implemented and regularly practiced throughout the hotel.
Supports hotel’s training needs and efforts.
Responsible for performing “other duties” as assigned by management.
Education & Experience
Degree or equivalent relative work experience preferred.
Hotel / Hospitality experience preferred.
Must be willing and able to be responsive to complaints about maintenance and be willing and able to “pitch in” and help co-workers with their job duties and be a team player.
Must speak, read and write English.
Excellent written & verbal communication.
Strong analytical, problem solving & organizational skills.
Ability to multitask in fast paced demanding environment.
Microsoft Office skills required.
Able to work some overtime and/or weekends if needed.
Able to meet deadlines.
Ability to obtain any certifications, licenses or permits that may be required by law or company Regulations.
Knowledge of the organizations and operations of administrative programs.
Ability to develop long-term plans and programs and to evaluate work accomplishments.
Ability to apply and adapt practices and techniques to the special requirements of senior management; ability to establish and maintain effective relationships with other management staff, employees, and the general public.
Must be able to recognize potential safety hazards and security problems in the hotel and act upon each immediately.
Ability to present facts and recommendations effectively in oral and written form.
Proficient in Word, Excel, PowerPoint, Publisher, ADP and other systems as needed.
Extensive knowledge in security and safety.
Knowledge of sound techniques in all aspects of asset loss prevention.
Skill in use of computers and software programs associated with Property Operations.
Skilled in the proper and safe use of all tools, equipment, materials, chemicals and products relating to the department.
Physical, Mental & Environmental Requirements
Physically mobile with reasonable accommodations.
Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers.
Operate in mentally and physically stressful situations.
Respond to visual and aural cues
Work in cold & hot temperatures
Possibly be exposed to secondhand smoke
Health & Safety Requirements
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
Employees must always wash and/or sanitize their hands and work area as frequently as possible and use a face mask/face shield during working hours. It is a requirement for all employees to follow all hotel Health and Safety Guidelines.
Standing, bending, stooping, and lifting weights up to and including 50 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
Stay at the center of it all in our full-service destination hotel! Reserve your stay with us and select from 249 well-appointed, spacious suites and guest rooms with views of the Rio Grande and our surrounding South Texas landscape.
Take a break from the action and enjoy a refreshing drink at the Lobby Bar, grab a bite at Mezquite, find a treasure at the gift shop or relax by the pool. Staying at Lucky Eagle Hotel means you'll be only steps away from your favorite games, entertainment, dining, nightlife and more, all without worrying about the drive home.