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Lead Ski Valet Attendant

Posted January 1, 2021

The Lodge at Spruce Peak
Stowe, VT
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About This Job

Description

At Spruce Peak we have something special. As the premier Vermont mountain community, we live and work surrounded by the natural beauty of the Green Mountains. Our slopeside hotel is gorgeous for year-round adventures, escapes, destination weddings, and more. Our staff prides itself in our teamwork, our high standards, and our diversity. In addition to competitive pay and health benefits, Spruce Peak employees enjoy a host of great benefits, both locally and world-wide, including ski-passes, fitness memberships, and free or discounted stays at Hyatt hotels worldwide. Come join our family, we think you’re special too!


The Lead Ski Valet Attendant is responsible for receiving and storing guest ski and snowboard equipment in a timely fashion as well as leading the Ski Valet associates.  In addition, the Ski Valet Lead will assist all guests with any special needs and/or services and resolve any guest concerns in a professional manner. 
 

*Essential Functions

 

  • Receives all ski and snowboard equipment from guests upon arrival.
  • Coordinates and leads the Ski Valet team in the absence of the Ski Valet Manager.
  • Appropriately stores equipment according to the standard operating procedure.
  • Prepares ski and snowboard equipment in a timely fashion each day for guest use.
  • Provides assistance to guests with personalized service and communicates directly with them, both in person and by telephone.
  • Stays knowledgeable and informed about all resort services, operations and activities as well as local information on restaurants, shops and activities.
  • Provides information on facilities and services, events and attractions, tours, travel routes and transportation schedules.
  • Provides ski conditions, ski maps, brochures and other literature.


Qualifications

  • • High school diploma or equivalent required.
    • Knowledge of ski and snowboard equipment required. 
    • Knowledge of Mount Mansfield strongly preferred.

    • Previous supervisor experience preferred
    • Prior concierge or hospitality experience preferred.
    • Excellent communication skills.
    • Technical proficiency (basic computer applications).
    • Customer service experience.
    • Solid judgment and ability to resolve conflicts effectively.
    • Operate effectively in stressful situations.
    • Ability to multi-task.
    • Ability to adapt to changing guest needs.

    • Flexible schedule to include, early mornings, evenings, weekends and holidays

    • Must be 18 years of age or older

     


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About this Employer

The Lodge at Spruce Peak

7412 Mountain Road
Stowe, VT 05672

(802) 282-4625

300 Room Resort

www.sprucepeak.com

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STAY AT SPRUCE PEAK

Spruce Peak offers guests over 300 beautiful guest stay options, including The Lodge, a luxurious 4-diamond resort at the center of The Village, our large luxury rental collection and the highly coveted Spruce Peak Penthouses. Each guest stay experience at Spruce Peak is designed to feel like it’s truly a part of the mountain.

EXPLORE SPRUCE PEAK

Steeped in natural beauty, Spruce Peak is Stowe's only slopeside destination, featuring luxury accommodations and year-round recreation. It's a place to discover all manner of passions, from alpine skiing and snowboarding to mountain biking and fly fishing; from rounds on the mountain golf course to course after course of mouthwatering fare, Spruce Peak has something for everyone.