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Front Desk Agent

Posted November 16, 2020

The Lodge at Spruce Peak
Stowe, VT
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About This Job

Description

At Spruce Peak we have something special. As the premier Vermont mountain community, we live and work surrounded by the natural beauty of the Green Mountains. Our slopeside hotel is gorgeous for year-round adventures, escapes, destination weddings, and more. Our staff prides itself in our teamwork, our high standards, and our diversity. In addition to competitive pay and health benefits, Spruce Peak employees enjoy a host of great benefits, both locally and world-wide, including ski-passes, fitness memberships, and free or discounted stays at Hyatt hotels worldwide. Come join our family, we think you’re special too!

 

Job Overview

The Front Desk Agent is to provide friendly, efficient registration and information to all guests, fellow employees, and visitors. In addition, provides sincere service through actions that display self-confidence, grace and courtesy to guests and colleagues.

 

Essential Functions
 

  • Checks guest in and out, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established
  • Communicates with all departments regarding in house and arriving VIP’s, and any special needs and requests
  • Maintains an up-to-date working knowledge of all resort amenities as well as any special events
  • Maximizes revenue and cash flow by promoting resort services, special hotel programs, packages and upgrades when appropriate.
  • Takes guest room reservations when needed and makes restaurant reservations as requested for internal and external guests
  • Interacts with resort staff in a professional manner, assisting other departments with necessary information
  • Is knowledgeable of all emergency procedures and Spruce Peak policies
  • Maintains house bank and handles all checks and cash according to Spruce Peak policies and procedures
  • Follows set procedures on posting charges, cashing checks, safe deposits, and refunds
  • Solicits guest feedback via guest comment cards and acknowledges guest preferences for future visits.
  • Answers the telephone in a professional manner and assists guests with any questions, directions to the property, etc.
  • Addresses all guest feedback with the utmost confidence, grace and concern for their satisfaction

 

 


Qualifications

  • High school diploma or equivalent required, college degree preferred

  • Prior hotel or hospitality experience preferred

  • Excellent communication skills

  • Technical proficiency (basic computer applications)

  • Attention to detail

  • Customer service experience required

  • Strong organizational and time management discipline

  • Solid judgment and ability to resolve conflicts effectively

  • Ability to adapt to changing guest needs

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About this Employer

The Lodge at Spruce Peak

7412 Mountain Road
Stowe, VT 05672

(802) 282-4625

300 Room Resort

www.sprucepeak.com

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STAY AT SPRUCE PEAK

Spruce Peak offers guests over 300 beautiful guest stay options, including The Lodge, a luxurious 4-diamond resort at the center of The Village, our large luxury rental collection and the highly coveted Spruce Peak Penthouses. Each guest stay experience at Spruce Peak is designed to feel like it’s truly a part of the mountain.

EXPLORE SPRUCE PEAK

Steeped in natural beauty, Spruce Peak is Stowe's only slopeside destination, featuring luxury accommodations and year-round recreation. It's a place to discover all manner of passions, from alpine skiing and snowboarding to mountain biking and fly fishing; from rounds on the mountain golf course to course after course of mouthwatering fare, Spruce Peak has something for everyone.