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Front Desk Agent (Arabic Speaking)

Posted November 3, 2020

Al Messila, a Luxury Collection Resort & Spa, Doha
Doha, Qatar
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About This Job

Job Summary

     Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

     Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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About this Employer

Al Messila, a Luxury Collection Resort & Spa, Doha

Um Al Saneem Street
Doha
Qatar

+974 4445 0000

152 Room Hotel

www.marriott.com

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The Destination Authority in Qatar

Al Messila Resort & Spa, the first Luxury Collection resort in Qatar, set amidst an indigenous botanical oasis of Doha, offering matchless lifestyle, wellness and epicurean excellence in a gated, “private palace” style setting, where an authentic welcome is complemented with the distinctive warmth of Qatari culture. Located just 25 minutes from Hamad International Airport, this modern resort has been designed to respect the area’s natural heritage. Embracing the environment through its name, meaning “where water flows”, the resort serves as home to native flora such as; Lawz-Hindi, Acacia, Sidra and Mimosa tress, alongside an abundance of exotic fauna. Savour delicious, locally-inspired dishes and expertly-crafted cocktails in one of the many on-site restaurants.