The Front Desk Agent is responsible for assisting our customers efficiently, courteously, and professionally in all reservations and front desk functions and maintaining a high standard of service and hospitality at all times. This position may split their time between Monterneros in Vail and our sister hotel, Destination Residences Vail. Responsibilities include but are not limited to:
Quote available units and rates to potential guests and their agents
Book reservations for guests and owners and enter their information correctly into the software
Greet, check in, and check out guests and owners; handle walk-ins, stay-overs and room changes
Properly follow provided written procedures and run the necessary reports to open and close the office and lobby
Answer telephones and direct incoming calls to necessary departments and co-workers
Provide guest/owner services including but not limited to giving unit phone numbers to callers, making restaurant reservations, booking golf tee times, ordering lift tickets, providing general information
Be able to post and explain incidental guest charges and correct any mistakes
Count the cash drawer on required shifts, handle cash and give change; balance cash, credit card and check payments with the nightly audit
Communicate clearly with Housekeeping—inform them of unit’s arrival and departure status, special requests, VIPs, room or date changes, and other pertinent information. Provide them with work orders for required actions
Have a general knowledge of Vail and it’s activities
Be able to work various shifts, weekends and holidays; be flexible with scheduling and assist co-workers with scheduling conflicts whenever possible; be on time for scheduled shifts.
Shifts are typically 7:30am-3:30pm, 2pm-10pm, and a mid shift (10-6, 11-7 or 12-8) depending on what is needed. Weekends, nights and holidays required.
Education: High School graduate or GED Certificate.
Experience: Typing, Microsoft Windows and Microsoft Office, Springer Miller Property Management experience preferred; two years previous working experience in dealing with people required
Other Skills: Must be able to get along well with people, work well in a stressful environment, and have some problem solving capabilities. Should also be detail oriented and organized.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you!
Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun
Offering the largest selection of Lionshead Village, Vail condos, lodging and vacation rentals. Destination Resorts Vail provides easy access to Vail's best hiking in the summer, skiing in the winter, with exclusive shops and premier restaurants open year round.
Vail is the ultimate Colorado family vacation for adults and children. Join the seasonal fun and experience Vail activities including hiking, rafting, fishing, skiing, snowboarding, ice skating and snowmobile trips.
When you join the staff of Destination Resorts Vail, you become part of the Destination Hotels & Resorts family. Destination Hotels & Resorts is a collection of distinctive, unique, high-quality, independently positioned hotel and resort properties located in some of the world's most desirable cities and resort destinations.
Destination Hotels & Resorts provides an entrepreneurial environment unique in the hospitality business and offers exciting career challenges and opportunities for professional growth. Destination Hotels & Resorts' philosophy is that the market is best served by allowing a hotel's culture and personality to drive the guest experience. The foundation of our success is our list of guiding principles, which help us set clear priorities, evaluate opportunities, and exceed the expectations of our guests and clients:
Thank you for your interest in Destination Resorts Vail and we look forward to meeting you!