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Hotel Front Office Team Members

Posted November 2, 2020

Hampton Inn & Suites Fort Worth West I-30
Fort Worth, TX
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About This Job

The Hampton Inn by Hilton I-30 West  is seeking experienced hotel front office team members who is highly motivated and exudes passion for the hospitality industry.

COVID-19 Requirements:
All employees are required to wear a mask while inside the hotel during working hours. 

Must be available 3P-11P and 7A-3P  if you are not available to work these shifts – please do not apply. Flexibility between shifts are required. 

Our front office team members will be responsible for assisting our guests efficiently, courteously, and professionally in all related functions of the hotel.

The Expectations: 

  • Provide the highest quality of service to the guest at all times, this includes internal and external guests.
  • Greet and register guests and provide room assignments accommodating special requests when requested.
  • Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.
  • Handle guest check-ins and checkouts efficiently and in a friendly and professional manner at all times.
  • Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.
  • Keep housekeeping and our maintenance team informed of any special requests from our guests.
  • Answer inquiries pertaining to hotel services, shopping, dining, and entertainment and travel directions.
  • Post room charges, food & beverage, and be able to compute & explain guest bills.
  • Keep the Front Desk are neat, clean, organized and free of safety hazards.
  • Be aware & knowledgeable of Brand Loyalty programs and their benefits.
  • Utilize proper phone etiquette at all times.
  • Other duties assigned by the supervisor to support the Hilton Garden Inn Brand Promise.

Requirements:

  • Flexible availability – able to work weekdays, weekends and holidays
  • Must be self-driven / motivated
  • Must be able to problem solve and make decisions during the absence of leadership
  • Previous Hilton front desk experience required
  • Must be able to stand for 8 hours or more during working hours.
  • Must be able to work independently with minimal supervision.
  • Must be able to effectively communicate with the public and other team members within a timely manner.
  • Excellent guest/customer Service Skills: Must go above and beyond for internal and external guests.
  • Must be proficient with computers.
  • Must have excellent organizational skills.

Our front office team members are the face of our hotel and we are looking for the best of the best! Please note that we are not looking to hire manikins for our front desk, we are looking for team players!

This position is at a location where Hilton is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location. 

compensation: Based on Experience

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About this Employer

Hampton Inn & Suites Fort Worth West I-30

2700 Green Oaks Road
Fort Worth, TX 76116

(817) 732-8585

105 Room Hotel

hamptoninn3.hilton.com

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At A Glance

The Hampton Inn & Suites Fort Worth-West-I-30 hotel is conveniently located off I-30 in the Fort Worth Business District, near Lockheed Martin, Ridgmar Mall and the Naval Air Station and Joint Reserve Base. Ideal for short and extended stays in Fort Worth, this comfortable hotel in Fort Worth, Texas is near TCU and offers all the amenities you would expect and little touches that make all the difference. Enjoy free internet access, a delicious Hampton’s free hot breakfast, access to a 24-hour business center and great leisure facilities that include a fitness room and a heated indoor pool.

With a choice of guest rooms featuring one or two beds, and the option of upgrading to a suite with sofa bed and separate living area, you can spend the weekend or stay a while in comfort. Relax on your clean and fresh Hampton bed® while you watch TV. Guest rooms feature a microwave, mini-fridge and a coffeemaker for living comfortably in our Fort Worth, Texas hotel near TCU.

  • Situated off the I-30 with easy access to business and attractions in Fort Worth
  • 105 spacious guest rooms and suites, with accessible rooms available
  • Indoor pool with whirlpool
  • Fresh modern interior and a warm, welcoming team
  • 1,749 sq. ft. of Fort Worth meeting space for small groups and conferences
  • 100% Hampton Guarantee