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Front Desk Clerk

Posted November 13, 2020

The Draftsman, Autograph Collection
Charlottesville, VA
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About This Job

Donohoe Hospitality Services is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.

Position Summary:

Front desk clerks assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services.

Essential Functions:

  • Check guests in and out of the hotel according to hotel and/or brand standards.

  • Inform guests about the hotel’s facilities, policies and procedures. Provide tourist information to guests.

  • Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.

  • Take, modify and cancel guestroom reservations.

  • Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.

  • Perform cashier duties, cash traveler’s’ checks. Post phone charges and other miscellaneous charges to guest accounts.

  • Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.

  • Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.

  • Maintain cleanliness of the Front Office area.

Additional Responsibilities:

  • The hotel operates days a week, hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.

  • Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills And Abilities:

  • Good communication and interpersonal skills.

  • Ability to stand for extended periods of time.

  • Ability to work in a fast-paced environment.

  • Ability to maintain control and composure in difficult situations and exhibit good judgment.

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About this Employer

The Draftsman, Autograph Collection

1106 West Main Street
Charlottesville, VA 22903

(434) 984-8000

150 Room Hotel

www.marriott.com

Our Hotel

Our boutique hotel boasts an ideal location in the heart of downtown Charlottesville, just steps away from the University of Virginia and the UVA Medical Center. Enjoy easy access to Monticello, local wineries and Charlottesville Albermarle Airport, 10 miles away. Designed with the modern traveler in mind, our hotel features a unique blend of cutting-edge sophistication and classic Southern charm. Unwind in our spacious rooms and suites with free high-speed Wi-Fi, pristine spa showers, luxury bedding and Smart TVs. Savor delicious farm-to-table cuisine at Renewal Tavern, our upscale restaurant. Get in a workout while soaking in scenic views of the Blue Ridge Mountains at our state-of-the-art rooftop fitness center. Reserve our elegant event space if you'll be hosting a business or social function. Look forward to your stay in Virginia at The Draftsman, Autograph Collection.