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Night Audit Relief/Guest Service Agent

Posted October 21, 2020

Hilton Charlotte Center City
Charlotte, NC

About This Job

At the Hilton Charlotte Center City, team members enjoy a fun and caring environment where individual contributions are valued and celebrated everyday. We are currently looking for a talented hospitality professional to join our dynamic team.

The Night Audit Relief/Guest Service Agent will be responsible for all functions of the Night Audit shift two shifts per week as well two other shifts during each week. The Night Audit Relief team member will provide a warm welcome to all guests, register guests, and assist with guest requests while providing superior guest service. The ideal candidate must be very organized, professional, have understanding of Front Office Night Audit functions and be able to provide friendly service to all guests.

Key Job Requirements:

  • Ability to multi-task and complete several duties at once
  • OnQ experience is highly preferred
  • Candidate must have at least a basic understanding of accounting principles and practices
  • Must be able to work overnight/3rd shift 11pm-7am all days of the week, including weekend shifts as well as have availability for 1st shift or 2nd shift for two additional shifts per week.
  • Must be able to work independently
  • Able to be on your feet for long periods of time
  • Excellent communication and guest service skills
  • Computer experience required
  • Strong problem solving skills

About this Employer

Hilton Charlotte Center City

222 East Third Street
Charlotte, NC 28202

(704) 377-1500

400 Room Hotel

At A Glance

Travelers enjoy central location and superior amenities of Hilton Charlotte Center City. The hotel offers easy access to the Charlotte Convention Center via a covered walkway, and complimentary access to the YMCA which is also connected to the hotel. There is a LYNX light rail stop just outside the hotel offering guetsts a convenient way to get around the beautiful city of Charlotte.

  • Connected to the YMCA with an Olympic-sized lap pool and fitness equipment
  • Lobby Atrium with Avis car rental, barber shop and gift shop
  • 30,000 sq. ft of flexible event space including a Grand Ballroom
  • Coastal Kitchen serving locally sourced Carolinas fusion cuisine
  • Executive Lounge with complimentary breakfast, snacks and drinks