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Front Desk Manager

Posted October 21, 2020

The Lodge at Spruce Peak
Stowe, VT
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About This Job

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.  This position reports to the hotel Rooms Director.
 
The Front Desk Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling.  The Front Desk Manager should possess strong communication skills and demonstrate leadership abilities.  In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. 
 
Duties include:
  • Responsible for short and long term planning and the management of the hotel’s Front Office operations
  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
  • Maintain guest room inventory
  • Coach and counsel employees to reflect Hyatt Service Standards and Procedures
  • Perform all tasks of a Front Office Staff as needed to facilitate service
  • Ensure all operations and cash handling are done per policies and procedures
  • Maintain excellent communication with the housekeeping department
  • Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
  • Analyze, investigate, and resolve guest complaints
  • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
  • Insures proper staffing levels for customer service goals
  • Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
 
This is not your typical career opportunity.  This is the Hyatt Touch.

Qualifications

  • 4 years or more of progressive hotel Rooms Management experience 
  • Service oriented style with professional presentations skills
  • At least 2 years progressive management experience within the Rooms Division of a hotel 
  • Hotel/Hospitality degree an asset
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  • Excellent computer skills required
  • Must be proficient in Microsoft Word and Excel
  • Must be 18 years of age or older
  • Must be able to stand for 8-14 hours. 
  • Must have excellent organizational, interpersonal and administrative skills
  • Flexible schedule to include early mornings, evenings, overnights, both weekend days and holidays as needed. 
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About this Employer

The Lodge at Spruce Peak

7412 Mountain Road
Stowe, VT 05672

(802) 282-4625

300 Room Resort

www.sprucepeak.com

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STAY AT SPRUCE PEAK

Spruce Peak offers guests over 300 beautiful guest stay options, including The Lodge, a luxurious 4-diamond resort at the center of The Village, our large luxury rental collection and the highly coveted Spruce Peak Penthouses. Each guest stay experience at Spruce Peak is designed to feel like it’s truly a part of the mountain.

EXPLORE SPRUCE PEAK

Steeped in natural beauty, Spruce Peak is Stowe's only slopeside destination, featuring luxury accommodations and year-round recreation. It's a place to discover all manner of passions, from alpine skiing and snowboarding to mountain biking and fly fishing; from rounds on the mountain golf course to course after course of mouthwatering fare, Spruce Peak has something for everyone.