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Guest Service agent/Concierge (FT) - Waldorf Astoria Park City

Posted October 19, 2020

Waldorf Astoria Park City
Park City, UT
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About This Job

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!






EOE/AA/Disabled/Veterans

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About this Employer

Waldorf Astoria Park City

2100 West Frostwood Boulevard
Park City, UT 84098

(435) 647-5500

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About Us

Waldorf Astoria Park City, located at the base of Park City Resort, is set in the heart of an all-season playground with exclusive access to both skiing and snowboarding within North America’s largest ski and golf resort. Famous for world-class dining at Powder and signature spa treatments, Waldorf Astoria Park City sets the stage for unforgettable experiences in every season. At our four-star resort, you'll relax and play in style.

At our resort near the Wasatch Mountains, you'll enjoy a wealth of activities and the most luxurious amenities:

  • Ride our dedicated gondola to Canyons Village
  • Swim in our 89°F outdoor pool or
  • Cozy up to your room's fireplace.

Our high level of detail persuaded Forbes' Travel Guide to rate our resort, spa and restaurant with four stars.

You can select from a guest room with a whirlpool or a bi-level suite with Viking appliances and a balcony. The windows are enormous because we don't want you to miss the gorgeous views. Children 18 and under stay free in their parents' room.

Save at least an afternoon for an ancient Ayurveda-inspired treatment at Waldorf Astoria Spa. Our spa and fitness center also includes::

  • 15 treatment rooms
  • Hair and nail salon 
  • Weekly fitness classes including Tabata, Spin, and Yoga
  • Personal trainers
  • Outdoor hot tubs

Try Mountain American cuisine on the patio of Powder restaurant. Open in the summer, Scoop Sweets & Grill serves ice cream and barbeque near the pool.

As a 'team building' venue, our resort provides small to medium spaces with leather captain chairs, electronic whiteboards and state-of-the-art audio visual systems. Mountain weddings are naturally impressive and tailored to your unique taste with both indoor and outdoor options.

Our resort is now in the TripAdvisor Hall of Fame, receiving outstanding traveler reviews and a TripAdvisor Certificate of Excellence five years in a row.