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Guest Services Agent

Posted October 15, 2020

Lancaster Marriott at Penn Square
Lancaster, PA
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About This Job

You are trusted and you’re a professional. Handling each guests belongings like it’s your own. You take great care and pride in your work, which guests immediately recognize and reward. Interstate’s Guest Services position may be a great way for you to earn your potential.

As Guest Services Agent, you will

  • Extend a genuinely friendly welcome to arriving guests.
  • Respond helpfully to guest questions about the property, getting around and nearby happenings.
  • Graciously assist guests with issues arising out of the parking experience.
  • Assist guests with personal belongings and guide traffic to appropriate parking areas.

Fundamentals

High school education or equivalent experience is required, with prior customer service experience helpful. You must be able to communicate effectively. This position requires continuous movement, full mobility, lifting up to 50 pounds and pushing or pulling a luggage cart up to 200 pounds.

Interstate Hotels & Resorts is an equal opportunity employer that is committed to diversity and inclusion in all aspects of employment. Interstate Hotels & Resorts does not discriminate on the basis of age, race, gender, disability, veteran status, sexual orientation, gender identity or any other basis protected under federal, state or local laws.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About this Employer

Lancaster Marriott at Penn Square

25 South Queen Street
Lancaster, PA 17603

(717) 239-1600

416 Room Hotel

www.marriott.com

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Our Hotel

Central to Downtown Lancaster and beautifully integrated with a world-class convention center, Lancaster Marriott at Penn Square offers a prime location in Lancaster City within walking distance to full-time entertainment and trendy dining. This historic Lancaster, Pennsylvania, hotel offers amenities discerning guests expect - featuring elegant interiors, impeccable service and dining, as well as remarkable architecture and history, including a preserved section of the Underground Railroad. Brand new, upscale guestrooms offer sweeping city views, LCD TVs, granite countertops, and lavish bedding. Just steps away in Downtown Lancaster, guests can explore over 90 art galleries, a burgeoning food scene, shopping, and historic landmarks including one of the largest National Historic Register Districts in the country. Depart from ordinary hotels and discover the illustrious Lancaster.