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Night Auditor Part-Time

Posted October 14, 2020

Candlewood Suites Fargo - West Acres
Fargo, ND
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About This Job

The Role

 

The Night Auditor is responsible for posting and balancing charges and settlements for rooms, maintaining files and resetting the systems for the next day’s operations as well as working at the front desk of the hotel greeting and checking in arriving guests and checking out departing guests. The Night Auditor also provides excellent customer services to current and future guests and making reservations for incoming phone calls or walk-ins.


Duties and Responsibilities

  • Audit, post and balance daily cashiers work.
  • Ensure credit card system reconciles to daily transaction lists.
  • Make a daily reservation count for arrivals and departures to direct actions in selling rooms.
  • Block all incoming reservations based on guest request and availability.
  • Block arriving reservations of all groups if deemed necessary, pre-register, place key in envelope and note room number on envelope, assuring a smoother check-in.
  • Register all incoming guests, making sure that all pertinent information is obtained, registration card is completed and method of payment is established.
  • Accept and record credit card and photo ID information on guest accounts and provide change for guests as needed.
  • Assist in other departments such as Breakfast, Social, Housekeeping, Laundry etc. as needed.
  • Maintain the cleanliness of the hotel bathrooms, lobby and other public areas.
  • Anticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Address and resolve guest complaints and ensure guest satisfaction.
  • Document all guest requests, concerns and communication information to responsible personnel for proper handling.
  • Prepare daily cash report, balancing payments and disbursements with machine totals; prepare deposit slip and provide assistance to the Guest Services Manager by providing him/her with summary of daily bank status. Request change as needed.
  • Maintain confidentiality and security of proprietary company information, correspondence reports and files.
  • Handle all incoming and outgoing reservation requests.
  • Care for lost and found items as directed by the General Manager.
  • Perform other duties as assigned by management.

Required Skills and Experience

  • Highly energetic, go-getter, motivated individual
  • Willing to take initiative and work with little direction.
    • Previous hospitality industry experience preferred but not required
  • Excellent interpersonal  and communication skills with strong customer/client focus essential
    • Strong problem-solving skills
    • Ability to work in a fast-paced, high pressure environment
    • Ability to shift and manage multiple priorities
    • Results driven focus and ability to work through to completion in a timely manner
    • Adaptable to change

compensation: $10-12

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About this Employer

Candlewood Suites Fargo - West Acres

4014 17th Avenue South
Fargo, ND 58103

(701) 282-6006

96 Room Extended Stay

www.ihg.com

Our Hotel

Welcome to our Candlewood Suites in Fargo, ND! Located minutes from Hector International Airport (FAR) and walking distance from the West Acres Shopping Center and West Acres Movie Theater, our central location offers easy access to all of Fargo-Moorhead’s main attractions. We welcome students, their families, and faculty as the college town that we are—operating nearby North Dakota State University (NDSU), Concordia College, and Minnesota State University Moorhead (MSUM). Other nearby establishments include the new Sanford Area Medical Center and Essentia Health-Fargo.

Our location also makes transportation easily accessible to major employers such as: Aldeveron, Microsoft, Noridian Healthcare, Scheels, Doosan Bobcat, and Blue Cross Blue Shield.