Search 12,555 current hospitality jobs

Reservations Agent

Posted November 9, 2020

Destination Resorts Vail
Vail, CO

About This Job


Destination Residences Vail | As a part of the Hyatt family’s collection, Destination Resorts is situated in the heart of North America’s best skiing area in Vail, Colorado. The Destination Resorts Vail properties feature a collection of distinct, residential-style vacation rentals in the heart of Lionshead Village. Destination Resorts Vail is a collection of privately owned condominiums in Lionshead Village of Vail Mountain. In winter, explore all 5,289 acres of Vail. It is seriously Like Nothing Else on Earth. In summer, venture out for hiking, mountain biking, fly fishing, whitewater kayaking, and more.  Relax, you’re on Mountain Time now.

The Reservations Agent is responsible for assisting our customers efficiently, courteously, and professionally in all reservations and maintaining a high standard of service and hospitality at all times.  Reservations agent is primarily responsible for sales functions. Responsibilities include but are not limited to:


  • Quote available units and promotional rates to potential guests and their agents

  • Working knowledge of minimum night stays and other policies

  • Answer telephones and direct incoming calls to necessary departments and co-workers

  • Possess knowledge of credit card and check cashing policies and adhere to them

  • Develop a thorough knowledge of the managed properties, their units and amenities

  • Update various wholesale and electronic partner extranets with rates, specials, and availability.

  • Answer incoming “res-in” emails

  • Properly document all correspondence with guests in reservation notes

  • Stay up to date on room rates, packages, discounts and group package plans

  • Develop a thorough knowledge of the computer software used in daily office operations

  • Have a general knowledge of Vail and it’s activities

  • Be able to work various shifts, weekends and holidays; be flexible with scheduling and assist co-workers with scheduling conflicts whenever possible; be on time for scheduled shifts.



  • High school level education
  • 1 year Guest Service Experience preferred
  • 1yearr sales experience preferred
  • Well versed in MS Office Applications 
  • Able to multi-task in a fast paced environment
  • Able to work any day of the week, weekends, and holidays. Typical shift is 9am-5pm

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you!


Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun



About this Employer

Destination Resorts Vail

610 West Lionshead Circle
Vail, CO 81657

(970) 476-1350

100 Room Ski Resort

Follow us:

Our Resort 

Offering the largest selection of Lionshead Village, Vail condos, lodging and vacation rentals. Destination Resorts Vail provides easy access to Vail's best hiking in the summer, skiing in the winter, with exclusive shops and premier restaurants open year round.

Vail is the ultimate Colorado family vacation for adults and children. Join the seasonal fun and experience Vail activities including hiking, rafting, fishing, skiing, snowboarding, ice skating and snowmobile trips.

Employment Opportunities

When you join the staff of Destination Resorts Vail, you become part of the Destination Hotels & Resorts family. Destination Hotels & Resorts is a collection of distinctive, unique, high-quality, independently positioned hotel and resort properties located in some of the world's most desirable cities and resort destinations.

Destination Hotels & Resorts provides an entrepreneurial environment unique in the hospitality business and offers exciting career challenges and opportunities for professional growth. Destination Hotels & Resorts' philosophy is that the market is best served by allowing a hotel's culture and personality to drive the guest experience. The foundation of our success is our list of guiding principles, which help us set clear priorities, evaluate opportunities, and exceed the expectations of our guests and clients:

  • Practice the highest ethical standards
  • Achieve optimum investment performance
  • Focus on continuous improvement of quality assets and services
  • Fully empower prepared people
  • Nurture positive relationships with investors, customers and team members
  • Consistently work to balance lives

Thank you for your interest in Destination Resorts Vail and we look forward to meeting you!