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Front Desk Agent

Posted October 10, 2020

Hilton Garden Inn Flint
Flint, MI
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About This Job

Downtown Flint is on the rise! The long-vacant Genesee County State Savings Bank at 353 S Saginaw St is being transformed into a Hilton Garden Inn, managed by Crescent Hotels & Resorts. The $37.9 million renovation is creating 101 guest rooms, an upscale Italian restaurant, rooftop bar and banquet space. The opening date is set for Sept 2020. Are you ready to be a part of the best in the city!?

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Hilton Garden Inn Flint

110 West Kearsley Street
Flint, MI 48502

(810) 233-9110

101 Room Hotel

www.hilton.com

At A Glance

We are in downtown within a three-mile radius of the Sloan Museum, Capital Theatre, and Whiting Auditorium. The University of Michigan-Flint and the Farmer’s Market are less than a mile from our doorstep. Wilson, Riverbank, and Chevy Commons parks are all within five minutes. Get a bite to eat at our full-service restaurant.