Search 12,407 current hospitality jobs

Front Desk Supervisor

Posted November 7, 2020

Hampton Inn Austin-North @ I-35 & Hwy 183
Austin, TX
Apply

About This Job

Overview

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible.  He/She will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Greet, register, and assign rooms to guests of hotels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Plan, schedule or supervise the work of other employees.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
  • Assists in training of new associates and maintains constant training of agents as cashiers.
  • Ensures all members of the staff are completely familiar with all hotel emergency procedures.
  • Works with desk agents to balance at end of shift and ensures completion of shift checklist.
  • Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.
  • Basic computer skills required.
EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
Apply

About this Employer

Hampton Inn Austin-North @ I-35 & Hwy 183

7619 I-35 North
Austin, TX 78752

(512) 452-3300

121 Room Hotel

www.hilton.com

At a Glance

Unwind and relax at Hampton Inn Austin North @ I-35 and Hwy 183, set just minutes from North Austin area businesses, attractions, and the University of Texas-Austin campus. Visit the pink granite Texas State Capitol Building or explore the live music scene on Sixth Street, Austin’s entertainment district. Sports fans can join Longhorn fans for University of Texas football. Tour the LBJ Library or spend an afternoon at Lady Bird Hike and Bike Trail.

Lounge in a warm, inviting guest room in our North Austin Hotel, with a choice of amenities including free WiFi and a 32-inch LCD HD TV. Feel refreshed after a great night’s sleep in a clean and fresh Hampton bed. Catch up with work at the large work desk or a convenient lap desk. Choose a King Study Suite and experience extra comfort with a spacious living area featuring a sleeper sofa. Start your day right with Hampton’s free hot breakfast, or if you’re in a hurry grab a free Hampton’s On the Run™ Breakfast Bag, available Monday to Friday.

Plunge into the refreshing hotel pool or recharge with an invigorating workout in the modern fitness center. Set close to a number of businesses, this North Austin hotel boasts a versatile function room. Host a meeting or event for up to 50 guests, stay connected in the business center or unwind with free tea and coffee throughout the day in the cozy lobby lounge.