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Front Desk Agent Part-Time

Posted October 4, 2020

Holiday Inn Express & Suites Salisbury
Salisbury, NC
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BPR Properties was founded in 1983, with the purchase of our first property: a smoke shop in Staten Island, New York. After selling the smoke shop the following year, we purchased a hot dog stand (at a local flea market) and a convenience store in New Jersey. In 1986, we purchased our first motel:

About This Job

Position Summary:

Assures highest possible level of guest satisfaction. Responsible for capturing sales through reservations and sales inquiries. Coordinates front office activities to assure that guest service standards are consistently met and optimum number of rooms are occupied.

Essential Functions:

  • Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and employees.
  • Sells the value of property to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.
  • Responsible for conducting courtesy calls within 20 minutes after guest check-in.
  • Probes to uncover as much information from guests as possible to assist in the gathering of potential sales leads, as well as understanding/defining market segmentation and company information.
  • Processes guest reservations, registrations, payments, and departures.
  • Handles collection efforts of all in house balances and notifies management of potential liabilities.
  • Balances all cash, check, credit card and city ledger accounts through verification. Shift reports and performs audit functions if assigned.
  • Responsible for thorough understanding and effective performance of property management system.
  • Maintain and organize work area and clean model, lobby and Front Desk area daily.
  • Respond to all guest requests and follow through to assure satisfactory outcome and compliance.
  • Offers Guest assistance when needed whenever possible.
  • Complies with all safety and security policies in accordance with property standards.
  • Involves cross training into the housekeeping, Breakfast and laundry areas so that assistance can be given as needed.
  • Process payments and charges for miscellaneous accounts; Sweet shop, guest laundry, fax, postage, etc.
  • Clean and maintain lobby area during slow periods.
  • Refurbish coffee and other guest amenities as needed during reception hours.
  • Responsible for performing competitive checks nightly to other hotels in area.
  • Educates competitors on using property as an option for overflow guests.
  • Other duties as assigned, of when the employee is capable of performing.

 

Requirements:

Education: High School Diploma / G.E. D. equivalent

Related Work Experience: No related work experience is required

Supervisory Experience: No supervisory experience is required

Communications:   English language proficiency; communication, listening, applied reading and writing

Analytical Skills:  Computer skills, problem solving skills, decision-making, arithmetic computation, learning

Interpersonal Skills:  Customer service orientation, interpersonal skills, team work, diversity relations

Organization:  Multi-tasking, time management

Personal Attributes:Integrity, dependability, positive demeanor, presentation, adaptability/flexibility, stress tolerance, initiative, great positive attitude

 

Physical Abilities: Visual Acuity

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About this Employer

Holiday Inn Express & Suites Salisbury

125 Marriott Circle
Salisbury, NC 28144

(704) 314-4100

90 Room Hotel

www.ihg.com

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About Our Hotel

Experience the best of exciting Salisbury, NC when you stay at the new Holiday Inn Express & Suites Salisbury, NC 

Situated less than a mile away from historic Downtown Salisbury, our brand new hotel offers an exceptional combination of comfort and convenience. 

Whether you're visiting for business or pleasure, you'll enjoy our spacious guestrooms and well-appointed suites plus a warm North Carolina welcome from our friendly staff. Start your morning off enjoying our complimentary delicious Express Start Breakfast featuring our signature cinnamon rolls, relax and unwind by our refreshing, heated indoor pool and enjoy a workout with a range of the latest fitness equipment at our onsite fitness center. Whether your trip brings you to Salisbury, NC on business or leisure, enjoy all of what Salisbury, NC has to offer from visiting Catawba College and Livingstone College, enjoy a day at Dan Nicholas Park which features paddle boats, fishing, camping, tennis courts, carousel, miniature train rides, miniature golf, gem mining, fresh water aquarium and more. On your visit to Salisbury, NC be sure to spend a day at the NC Transportation Museum just minutes away in beautiful Spencer, NC and look out for events such as Thomas the Train and The Polar Express. Stay at our inviting hotel and discover your perfect home away from home right here in charming Salisbury, NC.