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Guest Service Representative Hampton Inn St Joseph

Posted October 16, 2020

Hampton Inn St. Joseph I-94
Stevensville, MI
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Hampton Inn St. Joseph I-94

5050 Red Arrow Highway
Stevensville, MI 49127

(269) 429-2700

75 Room Hotel

hamptoninn3.hilton.com

At A Glance

Hampton Inn St. Joseph I-94 is located in St. Joseph, a resort area on the shores of Lake Michigan. The St. Joe's area is known for year-round activities for everyone in the family. Spend a day sailing or fishing on a charter cruise or swimming at Silver or Tiscornia beach during the summer months. Take the kids to ride the carousel or play the games in the Discovery Zone at Silver Beach Center.

Select fresh produce at a U-Pick fruit stand. Browse the downtown shops of brick-lined St. Joseph where you’ll find antiques, collectibles, lighthouse memorabilia and other treasures. Visit the historic North Pier Lighthouse built in 1832. Explore Michigan’s surrounding wine country. Spend a day wine tasting on a wine trail tour. Enjoy a gourmet lunch or dinner with wine pairings available at several of the wineries. Join Michigan locals for one of our annual festivals. Ask a team member to recommend events during your visit.